The Role
As a Senior Product Manager, you will lead the strategy and execution of PPRO's Global Disputes Platform, focusing on risk management, automation, and improving customer experience by collaborating with cross-functional teams.
Summary Generated by Built In
At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.
Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether
The Purpose:
As a Senior Product Manager (L6) in PPRO’s Risk Domain, you will own and evolve our external risk platform, with a specific focus on modernising how PPRO handles disputes and chargebacks. You will drive the vision, strategy, and delivery of our Global Disputes Platform, an initiative central to safeguarding PPRO’s operations, scaling with confidence, and improving the customer experience through automation and proactive risk mitigation.
You will work at the intersection of product, engineering, risk operations, compliance, and external partners to define and deliver a unified, programmatic approach to dispute and chargeback management across our LPM and card network footprint.
What You Will Be Doing
- Own and execute product strategy for dispute and chargeback management as part of PPRO’s Global Risk Platform.
- Drive product discovery and delivery - Partner with engineering and RiskOps teams to replace manual, fragmented processes with a scalable, API-driven platform.
- Standardise dispute and chargeback data flows across schemes and providers to enable proactive risk intervention and improve merchant engagement.
- Deliver programmatic dispute handling capabilities, including alerts, status updates, and evidence submission, through PPRO’s Global API and dashboard UI integration.
- Work hands-on with data to surface actionable insights that drive dynamic reserves, merchant scoring, and real-time risk responses.
- Define and track success metrics for dispute resolution speed, volume coverage, and automation rates.
- Collaborate closely with Commercial, Compliance, and Platform teams to embed dispute intelligence into onboarding, monitoring, and merchant lifecycle decisions.
- Stay on top of market expectations. Understand the evolving landscape of LPM and scheme requirements, such as Zip enablement and regional regulatory needs, to shape roadmap priorities.
What Success Looks Like
- Launch of a scalable, API-first dispute platform embedded into PPRO’s Global API and dashboard.
- Improved visibility and timeliness of dispute data across LPMs, cards, and regions.
- Higher automation rates and reduced manual handling by RiskOps and merchants.
- Tangible reduction in downstream chargebacks and operational losses.
- Increased partner and merchant satisfaction driven by improved transparency and tooling.
- Stronger, data-driven merchant risk scoring through integrated dispute signals.
What We Are Looking For
- Product leadership: Experience owning and scaling platform-level features in fintech, risk, or payment environments.
- Risk domain expertise: Understanding of disputes, chargebacks, and broader risk controls in payments.
- Data-driven mindset: Confidence working with structured and unstructured data to inform prioritisation and design.
- Technical acumen: Comfort working with APIs, data pipelines, and collaborating closely with engineering teams.
- Execution focus: Ability to move from vision to delivery, with a pragmatic and iterative approach.
- Cross-functional collaboration: Proven ability to partner with RiskOps, Compliance, Commercial, and external partners.
- Customer-centric thinking: Passion for building frictionless tools that empower users and partners.
- Languages: English required. German, Spanish, or Portuguese is a plus.
Why Join Us?
At PPRO, managing risk is not about blocking. It is about enabling growth with confidence. As a Senior Product Manager in the Risk Domain, you will be instrumental in shaping how PPRO prevents loss, protects customers, and scales globally without compromising compliance or trust. You will help build a modern risk platform that offers real-time visibility, automates key controls, and integrates seamlessly into how our customers work. If you are passionate about proactive risk, data-led product development, and making a measurable impact, this role is for you.
What's in it for you?:
Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 30-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year.
Learning and Development - We offer a €1,000 annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.
Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including accident insurance, disability insurance, direct insurance (bAV) and travel insurance.
Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet
Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.
Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.
Our Principles:
We get things done: We are courageous; we take ownership, make decisions and get things done.
We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent
We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.
We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.
We work as a team: We collaborate closely and value team success over individual achievement.
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The Company
What We Do
PPRO is a fintech company that provides digital payments infrastructure to businesses and banks so that they can scale their checkout, acquiring, and risk services through one connection. Payment platforms, acquirers, and merchants that plug into PPRO’s infrastructure are able to access payment methods, fraud screening tools, and other essential products from multiple providers. Every product can be deployed and controlled with clicks, not code. And with the company's orchestration layer directing process flows and data like clockwork, PPRO’s partners can rest easy knowing they’re delivering seamless end-to-end services to their customers. Citi, PayPal, and Stripe are just some of the names that depend on PPRO to accelerate their roadmaps, boost their conversions, and eliminate the complexities of digital payments.
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