Product Manager, Order

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable hospitality at scale, helping brands to do more with less, and making every guest feel like a regular.

As a Product Manager at Olo, you’ll be on a mission to help our restaurant brands efficiently grow their digital business. In this role, you’ll develop, own, and execute the roadmap for a high-impact product suite in partnership with our customers, Engineers, Designers, and cross-functional stakeholders. You’ll ensure that we solve the right customer problems at the right time in ways that our customers love and that drive our business forward. Your relentless focus on measuring impact will ensure that we continuously deliver value to our customers while expanding our position as the best-in-breed provider in our space.

What You'll Do

• Establish and maintain a deep understanding of your product, customers, user personas, and their respective pain points to drive product development.
• Independently develop and refresh the long-term vision and strategy for your product, ensuring alignment with leadership on strategic objectives and economic viability.
• Build and maintain an outcome-focused product roadmap leveraging customer insights, data analysis, business objectives, stakeholder input, and market research.
• Proactively seek opportunities to improve business processes, product development methodologies, and team workflows, demonstrating initiative and commitment to continuous improvement.
• Lead the discovery and implementation of innovative solutions to customer challenges through ideation, prototype development, testing (user and A/B), and analysis.
• Frequently leverage data analytics and insights to inform decision-making and drive product improvements and optimizations.
• Collaborate with Design and Engineering to translate requirements into functional specifications, ensuring a balance between technical and customer-centric priorities.
• Develop and foster direct, ongoing relationships with customers to gain unencumbered access to insights and drive solution adoption.
• Identify and present opportunities to invest in and monetize solutions for customer problems, developing coherent business cases for executive alignment.
• Provide frequent stakeholder updates on product development progress, ensuring regular feedback is sought and addressed to drive continuous improvement.

What We'll Expect From You

• 5+ years experience in Product Management at a software company
• Bachelor’s Degree or higher from an accredited institution anywhere in the world
• Ideal candidates have experience scaling an API-first partner ecosystem product
• Able to proactively manage your workload and tasks independently, demonstrating good judgment in prioritization and time management
• Excellent written and verbal communication skills. Your statements and questions are succinct and direct.
• Able to travel to customer, partner, conference, and Olo office locations as needed

About Olo

Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 700 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.

We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, on the 82nd floor of One World Trade Center..

We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!

Our best estimate of the compensation range for this opportunity is $136k-$195k annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We encourage you to apply!

We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status. 

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