The Role
Own the strategy, roadmap, customer experience, and business outcomes for Cloud, Offline, Mobile, and omnichannel POS products. Lead retail discovery, store-journey modernization, platform integrations, AI-first innovation, and cross-functional execution. Partner with engineering, design, sales, customer success, and implementation teams to deliver scalable, enterprise-grade products with strong offline resilience, performance, security, adoption, retention, and revenue outcomes.
Summary Generated by Built In
About Ginesys
Ginesys powers thousands of retailers through a unified retail technology ecosystem spanning ERP, POS,omnichannel commerce, supply chain, and analytics. We are building Ginesys.AI, an AI-native, cloud-first retail platform designed to evolve from a system of record into a system of intelligence and growth for retailers globally.
About the Role
We are hiring a Senior Product Manager – POS to own the strategy, roadmap, customer experience, and business outcomes for Ginesys’s POS portfolio across Cloud POS, Offline POS, Mobile POS, and omnichannel store journeys. You will combine deep retail and POS expertise with strong product craft to modernise a mission-critical store platform and shape the future of intelligent store commerce.
Key Responsibilities
1. POS Product Strategy, Market & Discovery
- Own the long-term product vision, strategy, and roadmap for Cloud, Offline, Mobile, and Omnichannel POS within Ginesys One.
- Build deep understanding of retailers, store associates, market shifts, and global POS competition to identify whitespace and differentiated product bets.
- Prioritise roadmap investments using customer value, market opportunity, competitive advantage, revenue potential, and ROI; distinguish scalable needs from one-off customisation.
- Shape the modernisation and migration strategy for existing POS capabilities while protecting continuity for enterprise retailers.
2. Modern Store & Omnichannel Experience
- Reimagine core store journeys across billing, payments, promotions, loyalty, returns, inventory visibility, assisted selling, and endless aisle.
- Design seamless experiences across stores, e-commerce, marketplaces, and customer channels, including Mobile POS and checkout-anywhere experiences.
- Own product quality across speed, usability, reliability, offline resilience, multi-device environments, and high-volume enterprise store networks.
3. Platform, Architecture & Product Execution
- Partner deeply with Engineering and Architecture on APIs, data flows, sync, security, performance, observability, extensibility, and backward compatibility.
- Ensure seamless integration with ERP, OMS, WMS, CRM, loyalty, payments, tax, e-commerce, and third- party retail ecosystems.
- Translate strategy into crisp requirements, prototypes, workflows, and measurable release outcomes; make sound trade-offs between speed, technical foundations, and long-term platform leverage.
- Lead cross-functional execution with Design, Engineering, QA, Customer Success, and Implementation from discovery through launch and adoption.
4. AI-First Store Innovation
- Identify meaningful AI-native opportunities across checkout, associate assistance, store operations, recommendations, automation, fraud/risk, and customer experience.
- Use contemporary AI and rapid prototyping tools hands-on to validate concepts faster and explore intelligent assistance, natural-language interfaces, and agentic store workflows.
- Challenge legacy retail workflows and help define what an intelligent, connected store experience should look like for the next decade.
5. Business Outcomes, Adoption & Monetisation
- Own measurable outcomes across adoption, usage depth, customer satisfaction, retention, revenue influence, and expansion.
- Define success metrics before launch, track post-launch performance, and use data and customer feedback to drive continuous improvement.
- Partner with Sales and Marketing on positioning, packaging, competitive differentiation, and monetisation; equip Customer Success and Support to drive adoption and customer value.
What We’re Looking For
- 8–12 years of experience with significant core Product Management ownership of POS, store commerce, or mission-critical retail software.
- Must have hands-on product experience across Cloud POS, Offline POS, Mobile POS, and omnichannel retail journeys; experience with established POS / retail-tech players is strongly preferred.
- Deep understanding of store operations including billing, payments, promotions, loyalty, returns, inventory, taxation, devices, and associate workflows.
- Experience building enterprise-grade products requiring offline resilience, integrations, high availability, performance, security, and scale.
- Strong customer discovery, product strategy, commercial thinking, and ROI-based prioritisation with a track record of measurable business outcomes.
- Strong technical fluency across APIs, integrations, data flows, cloud architecture, sync models, and platform design.
- AI-first builder mindset and strong stakeholder influence across customers, Engineering, Design, Sales, Support, Implementation, and leadership.
What This Role Is Not
- Not a feature-request coordinator for Sales or individual customers.
- Not a delivery manager measured only by shipping dates.
- Not a caretaker for a legacy POS product; the mandate is to challenge, modernise, and shape its future.
Why Join Ginesys
- Own one of Ginesys’s most strategic product surfaces, where retailers, store associates, and consumers meet.
- Shape the future of Cloud, Offline, Mobile, and Omnichannel POS across thousands of stores.
- Work directly with product leadership and leading retailers on platform modernisation, AI-native
- experiences, and intelligent store commerce.
- Build toward broader product leadership across Store Commerce, Omnichannel, and the Ginesys One platform.
Skills Required
- 8-12 years of product management experience with significant ownership of POS, store commerce, or mission-critical retail software
- Hands-on product experience across Cloud POS, Offline POS, Mobile POS, and omnichannel retail journeys
- Deep understanding of billing, payments, promotions, loyalty, returns, inventory, taxation, devices, and associate workflows
- Experience with established POS or retail technology companies
- Experience building enterprise-grade products requiring offline resilience, integrations, high availability, performance, security, and scale
- Strong customer discovery, product strategy, commercial thinking, and ROI-based prioritization
- Track record of delivering measurable business outcomes
- Strong technical fluency across APIs, integrations, data flows, cloud architecture, synchronization models, and platform design
- AI-first builder mindset with hands-on use of contemporary AI and rapid prototyping tools
- Strong stakeholder influence across customers, Engineering, Design, Sales, Support, Implementation, and leadership
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The Company
What We Do
Ginesys One is the leading omnichannel suite of complete solutions for the entire retail value chain. Our cloud-based Ecommerce Order Management System, POS, ERP, BI, and GST software simplifies retail operations, enabling retailers to manage inventory, sales, and accounting seamlessly. With over 1200 customers and 50,000+ users across various verticals of retail, including apparel, footwear, fabrics, consumer durables, FMCG, departmental stores, supermarkets, and furnishings, we have established ourselves as experts in the retail space. Our pan-India presence includes offices in Gurgaon, Kolkata, Mumbai, Hyderabad, Goa, and Bangalore. Visit our website to learn more about how Ginesys One can transform your retail operations
