Senior Product Manager, Platform

Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
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Job Description
We are looking for a Senior Product Manager to join our Platform group, shaping the foundations that will power Nexthink's next generation of AI-driven capabilities.
Nexthink is entering a new phase of platform evolution. We are rethinking our core architecture to scale for the future and to enable new experiences powered by AI. As part of this transformation, you will work on foundational capabilities that make Nexthink even more open, modular, and intelligent, so that new features and experiences can be delivered faster and with greater impact.
A key mission for the platform over the coming years is to make Nexthink dramatically simpler to adopt, deploy, and realize value from. Achieving this vision will require significant platform simplification, and deep integration of AI to guide customers automatically through setup, configuration, and insights.
This role requires a systems thinker who thrives in complex technical environments and enjoys connecting strategy with execution. You will translate ambiguity into structure, help redefine how our platform supports AI-first use cases, and drive collaboration across teams to make it real. You will collaborate closely with other platform PMs, architects, and feature teams to design these foundations, ensuring that Nexthink's platform not only scales technically but also empowers IT teams of every size to succeed with minimal effort.
What You'll Do

• Shape Nexthink's next-generation platform: Define and evolve platform capabilities that make the product faster to build on, easier to scale, and ready for AI-powered experiences.
• Enable simplicity through AI: Partner with engineering and feature teams to identify opportunities where AI and automation can simplify configuration, setup, and ongoing management for IT teams.
• Drive collaboration across teams: Work with other platform PMs and feature PMs to identify integration points and design reusable, high-impact components.
• Translate complexity into clarity: Define clear platform outcomes, technical abstractions, and trade-offs that align engineering, data, and product priorities.
• Drive platform modernization outcomes: Collaborate with architecture and engineering teams to translate long-term technical initiatives into a clear product vision, roadmap, and measurable impact.
• Ensure cohesive platform evolution: Anticipate cross-domain dependencies and make prioritization and sequencing decisions that keep the platform aligned and reliable.

Qualifications

• Experience: 5+ years in Product Management within enterprise software or complex SaaS platforms.
• Technical acumen: Solid understanding of backend systems, APIs, data models, and cloud-native architectures.
• Systems thinking: Strong analytical skills with the ability to structure ambiguous problems, define scalable solutions, and connect technical trade-offs to business value.
• Customer-facing skills: Proven ability to engage credibly with enterprise IT teams, translating complex concepts into clear outcomes for customers.
• Communication: Clear, concise, and structured communicator, able to influence and align both technical and non-technical stakeholders, including executives.
• Language skills: Professional-level English, spoken and written.
• Mindset: Entrepreneurial, outcome-driven, and adaptable; a self-starter who thrives in fast-paced environments and learns new technical domains quickly.
• Collaboration: Passionate about solving challenging problems in a constructive, cross-functional, and global team setting.

Nice to have

• Experience building or enabling AI/ML features.
• Exposure to knowledge base or content management systems.
• Experience defining and using metrics/KPIs to guide platform evolution or troubleshooting capabilities.

Additional Information
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
IIf you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• Permanent Contract and a competitive compensation package.
• Amazing centrally located offices near the Bernabeu Stadium.
• Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us.
• Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days.
• Up to 25 EUR per month for a gym subscription.
• Flexible compensation plan for childcare & public transportation.
• ‍ Reimbursement of up to 50% of the cost of English & Spanish classes.
• Fresh fruit, cookies, soft drinks and protein shakes at the offie.
• Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more!
• Bonuses for referring successful hires after three months of continuous employment.
• We offer a relocation package to people who are coming from another country.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.