SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers.
Sr. Product Manager, Platform
Role
As a Senior Product Manager for our Platform team at SmarterDx, you will play a pivotal role in building and scaling the shared infrastructure, services, and user experiences that power our product portfolio. Reporting to the Staff Product Manager overseeing Metrics and Platform, you’ll drive the vision, roadmap, and execution of our core shared platform — ensuring consistency, scalability, and excellence across all SmarterDx products.
You’ll partner closely with Product, Engineering, Customer Success, and Implementation teams to create a unified platform experience encompassing user login and settings, billing and invoicing, internal tools, and integrations. You’ll also collaborate on the evolution of SmarterMetrics, our internal metrics platform, to empower data-driven insights across the organization.
**This role is fully remote within the US**
What You’ll Do
- Own the Platform roadmap and drive the development of shared services that power SmarterDx’s product ecosystem, including:
- User login experience and authentication
- User settings and configuration management
- Billing and invoicing portal
- Customer Success and client support integrations (e.g., Zendesk, ChurnZero)
- Internal tools and shared infrastructure supporting all products
- SmarterMetrics (metrics and insights platform)
- Lead collaboration with cross-functional teams (Engineering, Data, CS, Implementation) to deliver platform capabilities efficiently and reliably.
- Define and track key success metrics for shared platform adoption and performance.
- Partner with Customer Success to design and implement client communication and support experiences.
- Coordinate with other PMs to align shared features, dependencies, and platform rollouts across product teams.
- Manage the end-to-end product lifecycle: discovery, ideation, prioritization, delivery, and post-launch optimization.
- Contribute to strategic discussions about how the Platform supports future products within the SmarterDx portfolio.
What You Bring
- 2-4+ years of product management experience.
- Experience working at an early-stage company or similarly fast-paced environment
- 2-3+ years of experience working within the healthtech space, ideally in RCM and/or B2B products.
- Strong understanding of healthcare data standards (HL7, FHIR, EHR integrations, claims data).
- Proven experience managing shared features and services across multiple product lines.
- Experience working cross-functionally with engineering, data science, and UX teams to drive product success.
- Experience managing both external and internal (Customer Success, Implementations, Clients etc.) stakeholders.
- Excellent communication and technical fluency; able to translate between business needs and engineering realities.
- Ability to define and execute a roadmap that balances immediate needs with long-term platform scalability.
Nice To Haves
- Experience with integrations of tools like ZenDesk and ChurnZero
- Strong understanding of Healthcare claims data
- Proficiency in SQL or other data visualization tools
- Familiarity with EHRs (Epic, Cerner)
$185k to $210k base + equity
#LI-Remote
#LI-DNP
- Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan.
- One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan.
- Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for birthing parents and 6 weeks for non-birthing parents.
- Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend.
- Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you.
- Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills.
- 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower.
- Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
- Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.
Top Skills
What We Do
SmarterDx ensures complete documentation and coding of diagnoses that impact hospital Revenue and Quality. We use all EMR data – over 30,000 data points per visit – and proprietary clinical AI to laser-in on and uncover potential opportunities.
