Create meaningful customer impact by driving customer success across the platform user journey
We are seeking a strategic and execution-focused Platform Product Manager with a deep understanding of platform products and diverse user needs to drive customer success within the product. You will lead the development and optimization of platform features and core functionalities that provide clear value and ensure a seamless user experience. Your focus will be on refining functionalities to solve customer pain points, improving workflows to get users efficiently across the user journey, and delivering measurable ROI. Collaborating with
There is no typical day in this role, but tomorrow might look like this:
- Join the daily scrum to review progress, remove blockers, and align with the team on next steps.
- Prioritize tasks and product requests, then collaborate with stakeholders to refine requirements.
- Participate in feature testing, identifying bugs and suggesting improvements for the upcoming release.
- Update the quarterly plan to communicate progress and align with the product vision.
- Work with the Product and Engineering Directors to refine the product roadmap and prioritize the backlog for maximum impact.
- Block off focus time to stay deeply informed on customer needs and how competitors address them, using this knowledge to recommend new capabilities and improvements that keep our product ahead of the market.
What we’re looking for:
- 5+ years of experience in product management
- Deeply customer-focused and passionate about delivering solutions that address their needs
- Exceptional communication skills, able to educate and guide various teams
- Strong experience with technology platforms and enterprise software solutions
- Ability to balance business priorities and resources to enhance time to value
What would make you stand out
- Collaborator with a let’s get it done attitude without compromising on our values
- Thrives in a dynamic environment, balancing multiple projects and priorities
- Strong knowledge of user-centered design principles
- Growth mindset with humility, always open to learn and improve
- You live by extreme ownership, and take full responsibility for the product's lifecycle and its outcomes, ensuring both the team and customer needs are met effectively
Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you! / Send us your application, we want to know what you're all about!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
What We Do
Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage.
We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business.
For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.
