Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
Role Overview:
As a Senior Product Manager – Platform, you will define and drive the evolution of key services powering the Uniphore Business AI platform. These foundational capabilities enable secure, scalable, and consistent development across Uniphore’s suite of enterprise applications.
This role focuses on defining platform-wide capabilities such as identity and access management, multi-tenancy, configuration management, and cost attribution. In addition to working across backend services, the role includes integral ownership of UI elements for the platform capabilities—such as platform admin panels, onboarding workflows, and cross-product configuration interfaces—that are shared across the company’s products.
You will work closely with product and engineering teams across Uniphore to ensure these services are easy to consume, secure, and aligned with company-wide goals. Success in this role looks like
Platform foundation services are highly adopted and reusable across Uniphore’s applications.
Platform UI components (admin, onboarding, config) are intuitive, secure, and scalable, enabling internal and external teams to manage services easily.
Services are well-documented, easy to integrate, and meet enterprise standards for performance and compliance.
You are seen as a key partner to both platform and application engineering teams driving cross functional alignment and product strategy.
Key Responsibilities
Define the strategy, roadmap, and product requirements for foundational platform services used across Uniphore’s AI product suite.
Lead the definition of services including:
Authentication & Authorization (IAM)
Multi-tenancy & Tenant Management
Configuration & Secrets Management
Cost Attribution & Metering
Data Services Infrastructure – APIs and infrastructure for data pipelines, storage, access control, and governance
AI Services Infrastructure – Interfaces for onboarding, managing, and integrating AI services
Collaborate with design and engineering teams to deliver UI components that support:
Platform administration
User onboarding
Service configuration across products
Ensure foundational services meet non-functional goals such as scalability, security, and availability.
Work closely with cross-functional teams including Engineering, UX Design, InfoSec, Customer Success, and Support to drive successful implementation and adoption.
Serve as an internal advocate for platform thinking, promoting shared services and consistent interfaces across Uniphore’s product teams.
Define and track platform KPIs, such as uptime, adoption rate, performance SLAs, and developer satisfaction.
Qualifications
7–10+ years of experience in product management, particularly in platforms, shared services, or enterprise software.
Proven track record of defining foundational services in a SaaS environment (e.g., IAM, configuration, metering, data APIs).
Experience working with cross-functional teams including UX, front-end and back-end engineering, security, and customer-facing functions.
Ability to shape and contribute to UI/UX experiences that support critical platform functions (e.g., admin consoles, onboarding modules).
Deep understanding of non-functional requirements and their impact on product design.
Strong communication and stakeholder management skills across technical and business domains.
Bachelor’s degree in computer science, Engineering, or related field (or equivalent practical experience).
Preferred Qualifications:
Experience managing internal platforms used by multiple product or application teams.
Understanding of enterprise compliance and security frameworks (e.g., SOC 2, ISO 27001, HIPAA).
Experience defining or implementing cost attribution, telemetry, or usage-based metering systems.
Prior experience with conversational AI or enterprise AI platforms is a plus.
Experience managing APIs, SDKs, or developer platforms.
Background in security or compliance-heavy environments.
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Top Skills
What We Do
Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. We make it possible for every voice, on every call, to be truly heard.
