Senior Product Manager, People Product

About the teamJoin a diverse team of product managers that deliver everything from large-scale technology solutions to small optimizations for employees at Zillow. The team is responsible for developing long-range product roadmaps and engaging in backlog grooming for the upcoming 2-week sprint. We work in lock-step with our engineering partners to deliver a portfolio of technology solutions that include a wide range of 3rd party SaaS products and custom developed applications to support the employee experience at Zillow.

About the role

We are seeking an experienced product manager to drive the end-to-end product execution and vision for Zillow’s enterprise solutions that employees use every single day. This role will be responsible for dreaming big about the employee experience, leading changes and recommendations to improve the digital workplace. In a remote world the ability to operate effectively and efficiently becomes even more critical, and this role will focus on how we can evolve and launch technology to support that.

This role will be responsible for finding opportunities and improvements to the currently launched ServiceNow (help support platform) and JIRA platforms. Additionally you will have the opportunity to partner on additional Enterprise Platforms such as Unily (Intranet), Slack and Glean. You will get the opportunity to develop a deep understanding of your customer’s process and needs, while keeping a pulse on the broader company strategy and objectives. Collaboration is a key ingredient for success, you must be able to recognize key dependencies across different teams in order to coordinate a successful product launch. You will provide product consultancy and recommendations to your business partners, helping them to better understand trade-offs, interoperability, and maintenance costs, enabling them to select the right solution that will help them meet their business goals.

This role will work alongside other Product Managers, Shared Services Leaders and subject matter experts in supporting Zillow employee programs by delivering solutions that enable our processes and systems to operate at scale.

Primary responsibilities include:

• Collaborate with key partners in IT and Shared Services (Finance, HR, Risk, Legal, People Analytics, Compliance, and IT Core Technology) to articulate functional requirements into strategic product visions

• Review and assess incoming requests for small improvements and collaborate with partners to prioritize and categorize requests based on business impact and urgency

• Lead Zillow’s roadmap related to ServiceNow and JIRA improvements, including re-prioritization as required due to changing priorities or business needs

• Partner with a variety of engineering teams internally, including leading a small scrum team in an agile environment

• Discover ways to enhance current routines by streamlining processes and enhancing employee satisfaction.

• Collect and analyze quantitative cycle time data and qualitative user feedback information to define opportunity size and understand root cause of issues, that guides product planning and prioritization

• Recommend product features and technical improvements, specifically focused on how Zillow can continue to better leverage & improve the Workday experience

• Responsible for launching new product features and experiences - diving deep to define the problem, draft detailed requirements/user stories, plan development sprints, build and implement user testing plan, and support continuous releases

• Collaborate with a diverse group of stakeholders and senior leaders - effectively communicate updates and findings to program leaders and other crucial collaborators, using product briefs, status updates, and demonstrations.

• Establish success metrics and ensure performance of products ensuring easy adoption and interoperability across the lines of business

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $143,200.00 - $228,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 5+ years as a Product Manager with direct product ownership, operating in an Agile development environment - experience working directly with internal and external technology analysts and developers

• 2-4 years of experience in product development using ServiceNow

• 1-2 years experience in JIRA or an equivalent platform

• Proven track record leading cross-functional teams, delivering quality work on time, must be conversant in UX design, technology and data analysis

• Demonstrated experience of end to end project management and technical implementation of new products or features, from initial research and gathering requirements, through planning and prioritization, to user testing, launch execution, and impact evaluation.

• Experience working with SasS applications and 3rd party vendor relationship management and implementation of new 3rd party tools related to knowledge management, virtual agents, task automation and enterprise search

• Workday experience a plus

• Excellent decision-making skills and experience guiding prioritization of work; ability to make trade-off decisions to meet customer needs and technology constraints

• Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.