500M+ downloads. 80M+ monthly users. A decade of building – and we’re still accelerating.
Flo is the world’s #1 health & fitness app worldwide on a mission to build a better future for female health. Backed by a $200M investment led by General Atlantic, we became the first product of our kind to reach a $1B valuation in 2024 – and we’re not slowing down.
With 7M paid subscribers and the highest-rated experience in the App Store’s health category, we’ve spent 10 years earning trust at scale. Now, we’re building the next generation of digital health – AI-powered, privacy-first, clinically backed – to help our users know their body better.
The job
We're looking for a Senior Product Manager (Payments) to own the strategy and execution of Flo's payments and subscription platform across Web, iOS, and Android. This is a high-impact, high-visibility role at the intersection of monetisation, platform, and operations, working closely with the VP of Product (Revenue) to shape the payment foundation that will support Flo's next stage of global growth.
You will work across Product, Engineering, Data, Finance, Legal/Compliance, Support, and commercial stakeholders to build payment experiences and platform capabilities that are reliable, scalable, compliant, and growth-oriented.
Payments are a core part of Flo’s growth engine and a critical platform capability for the business. As we continue to scale globally, we need strong product leadership in this area to ensure our payment stack, subscription systems, and monetisation mechanics are robust, efficient, and ready for the next stage of growth. As Senior Product Manager, Payments Platform, you will play a central role in shaping that foundation.
Your Experience
Must have:
- Significant product management experience, with strong exposure to payments, billing, subscriptions, or financial platform products
- Deep understanding of online payment systems and subscription mechanics, ideally in a B2C subscription or consumer app environment
- Experience with mobile subscription ecosystems, including Apple and Google billing environments
- Experience with web payment providers and billing platforms such as Stripe, Adyen, Braintree, RevenueCat, or similar
- Experience managing fraud and dispute processes, including chargeback mitigation and refund strategy
- Strong grasp of key payments concepts such as:
- Payment flows
- SCA / 3DS
- Tokenisation
- Issuer declines
- Retries and dunning
- Refunds and disputes
- Reconciliation
- Subscription lifecycle and entitlement logic
- Working knowledge of indirect tax compliance (VAT/GST) and how it intersects with subscription billing and multi-market operations
- Experience working closely with engineers on platform or infrastructure-heavy product areas
- Proven track record of delivering complex cross-functional initiatives in fast-paced environments
- Strong analytical skills and ability to use data to diagnose performance issues, evaluate trade-offs, and drive decisions
- Excellent stakeholder management, with the ability to work effectively across Product, Engineering, Data, Finance, Legal/Compliance, and Support
- Ability to balance strategic thinking with hands-on execution and operational detail
Nice to have:
- Experience building in-house billing capabilities or implementing payment orchestration layers
- Familiarity with tax determination platforms such as Avalara, TaxJar, or Vertex
- Experience defining payment flows for external partner programmes (e.g. sponsored access, partner perks, third-party app stores)
- Exposure to payment automation and AI applications in payments contexts (e.g. intelligent retry logic, decline prediction, dispute automation
What you'll be doing
You'll be responsible for:
- Own the product roadmap for Flo’s payments and billing platform across Web, iOS, and Android
- Define and improve the end-to-end subscription and billing journey, including:
- Purchase and checkout flows
- Entitlement and receipt validation
- Renewals, retries, grace periods, cancellations, and refunds
- Payment failure recovery and dunning
- Partner with Engineering and Data to improve the performance and resilience of our payment stack, including:
- Acceptance rate optimisation
- Issuer decline analysis
- SCA / 3DS flows
- Tokenisation and retry logic
- Payment method coverage and routing
- Build the product capabilities, internal tooling, and automations required to support scalable and audit-friendly payment operations
- Work closely with Finance and Operations teams to improve reconciliation, reporting accuracy, and process efficiency
- Own the tax compliance product surface, working with Finance and Legal to ensure correct tax determination, indirect tax handling (VAT/GST), and compliance with marketplace facilitator obligations across our key markets
- Identify and drive monetisation opportunities linked to the payments experience, such as checkout optimisation, refunds strategy, pricing mechanics, promos, and payment method expansion
- Lead fraud and dispute management strategy, including chargeback reduction, fraud detection tooling, and refund policy optimisation
- Establish clear frameworks for experimentation and decision-making, including A/B testing, KPI definitions, and performance dashboards
- Align stakeholders across multiple teams and functions, balancing growth, reliability, compliance, and user experience
- Act as the subject matter expert for payments and subscription platform topics within the product organisation
#LI-Hybrid #LI-AJ1
How we work
We’re a mission-led, product-driven team. We move fast, stay focused and take ownership – from brief to build to impact. Debate is encouraged. Decisions are shared. We care about craft, ship with purpose, and always raise the bar.
You’ll be working with people who take their work seriously, not themselves. It takes commitment, resilience, and the drive to keep going when things get tough. Because better health outcomes are worth it.
What you'll get
We support impact with meaningful reward. Here’s what that looks like:
- Competitive salary and annual reviews
- Opportunity to participate in Flo’s performance incentive scheme
- Paid holiday, sick leave, and female health leave
- Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents
- Accelerated professional growth through world-changing work and learning support
- In-person collaboration and work in a hybrid model, with 3 days per week spent in the office
- 5-week fully paid sabbatical at 5-year Floversary
- Flo Premium for friends & family, plus more health, pension and wellbeing perks
Diversity, equity and inclusion
Our strength is in our differences. At Flo, hiring is based on merit, skill and what you bring to the role – nothing else. We’re proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities. Read our privacy notice for job applicants.
Skills Required
- Significant product management experience with payments, billing, subscriptions, or financial platform products
- Deep understanding of online payment systems and subscription mechanics in a B2C/consumer app context
- Experience with mobile subscription ecosystems (Apple and Google billing environments)
- Experience with web payment providers and billing platforms such as Stripe, Adyen, Braintree, or RevenueCat
- Experience managing fraud and dispute processes, including chargeback mitigation and refund strategy
- Strong grasp of payments concepts: payment flows, SCA/3DS, tokenisation, issuer declines, retries/dunning, refunds/disputes, reconciliation, subscription lifecycle/entitlement logic
- Working knowledge of indirect tax compliance (VAT/GST) and how it intersects with subscription billing and multi-market operations
- Experience working closely with engineers on platform or infrastructure-heavy product areas
- Proven track record delivering complex cross-functional initiatives in fast-paced environments
- Strong analytical skills; ability to use data to diagnose performance issues, evaluate trade-offs, and drive decisions
- Excellent stakeholder management across Product, Engineering, Data, Finance, Legal/Compliance, and Support
- Ability to balance strategic thinking with hands-on execution and operational detail
- Experience building in-house billing capabilities or implementing payment orchestration layers
- Familiarity with tax determination platforms such as Avalara, TaxJar, or Vertex
- Experience defining payment flows for external partner programmes (sponsored access, partner perks, third-party app stores)
- Exposure to payment automation and AI applications in payments contexts (intelligent retry logic, decline prediction, dispute automation)
Flo Health Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Flo Health Inc. and has not been reviewed or approved by Flo Health Inc..
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Parental & Family Support — Offerings include fully paid parental leave with additional support such as a return‑to‑work bonus and a dedicated policy for pregnancy loss. Coverage explicitly extends to adoptive and same‑sex parents, signaling inclusive family support.
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Leave & Time Off Breadth — Paid holiday and fully paid sick leave allocations are presented as substantial on top of local public holidays. This breadth indicates strong time‑off support relative to common market practices.
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Equity Value & Accessibility — Company‑wide eligibility for an employee share plan is highlighted as part of total rewards. Accessible equity participation can meaningfully augment overall compensation value.
Flo Health Inc. Insights
What We Do
Flo is the essential female health partner. We are building a better future for female health by helping women harness the power of their body signals. --------------- Flo in numbers: --------------- #1 period tracker in the USA by active audience #1 most downloaded female health app worldwide 47 million monthly active users 240 million installs 28M women got pregnant while using Flo (the number indicates users who logged pregnancy in app during 2015-2022) Flo prioritizes safety and keeps a sharp focus on being the most trusted digital source for women's health information. Flo intensively uses Data Science and AI to deliver the most personalized content and services available. Flo is currently available in 22 languages on iOS and Android. 55% of users are located in the US and Europe. We are committed to putting privacy of our users first. Our users trust our technology to keep their sensitive information private and we are responsible for providing a safe and secure platform for them to use. We regularly carry out privacy assessments to monitor risks including data protection impact assessments and third-party risk assessments. In March 2022 Flo completed an external, independent privacy audit which confirmed there are no gaps or weaknesses in our privacy practices.
