Senior Product Manager, Partner Experiences

We are seeking a strategic and execution-oriented Senior Partner Product Manager to lead and scale our Partner product domain - the end-to-end platform, tools, and embedded experiences that power a critical revenue channel.

This is a domain leadership role with accountability for business outcomes, team leadership, and roadmap execution. You will define and drive the vision, strategy, and roadmap across Partner Consumer and Agent experiences, integrations, embedded enrollment capabilities, and operational workflows - ensuring alignment to company growth objectives.

You will lead and develop a team of Product Managers, bringing clarity and direction to complex, multi-stakeholder problem spaces. In environments where requirements are evolving and perspectives vary, you will establish priorities, define measurable outcomes, and drive cross-functional alignment across Sales, Business Development, Marketing, Operations, and Technology teams.

Success in this role means delivering measurable impact - increasing partner adoption, improving revenue contribution, strengthening operational efficiency, and scaling the effectiveness of our Partner platform. You will serve as the accountable product leader for the Partner domain, using data, discovery, and disciplined experimentation to continuously improve performance and execution.

This is not a feature-delivery role.
It is domain-level ownership with clear accountability for outcomes.

Duties and Responsibilities

• Own and articulate the vision, strategy, and multi-quarter roadmap for the Partner product domain, ensuring alignment with company objectives, partner needs, and revenue growth goals.
• Provide direct leadership and coaching to:
• A Product Manager focused on Partner Consumer Experiences
• A Product Manager focused on Agent Experiences
• Set clear priorities, measurable outcomes, and success metrics across the Partner domain, driving clarity in ambiguous partner and operational problem spaces.
• Serve as the accountable product leader for Partner and B2B experiences, including partner portals, agent tools, integrations, onboarding flows, embedded enrollment, and operational workflows.
• Actively engage with partners and prospects, participating in partner meetings, QBRs, pilots, and feedback sessions to inform product strategy and validate solutions.
• Partner closely with Sales and Business Development to support go-to-market efforts, including product positioning, launch planning, sales enablement, deal support, and partner-specific solution strategy.
• Translate product capabilities into clear value narratives that support sales conversations and drive measurable outcomes such as partner adoption, revenue growth, and operational efficiency.
• Strengthen product development practices within the Partner domain, reinforcing discovery rigor, experimentation discipline, structured intake, and outcome-based delivery.
• Lead and oversee prioritized product backlogs across the Partner domain, coaching Product Managers to ensure strategic alignment and execution excellence.
• Identify opportunities to expand and improve partner and agent capabilities through partner input, performance insights, operational data, and market trends.
• Own domain-level KPIs and performance monitoring, using data to diagnose performance gaps and drive continuous improvement.
• Develop a deep understanding of partner, consumer, and agent journeys, leveraging qualitative and quantitative insights to inform product decisions.
• Collaborate with stakeholders to define quarterly OKRs and ensure execution across Partner Consumer and Agent initiatives.
• Align near-term delivery with longer-term domain strategy to ensure scalability and operational effectiveness.
• Act as Scrum Product Owner for core Partner initiatives and provide guidance to PMs serving as Product Owners within their respective areas.
• Promote agile best practices, strong discovery habits, and effective cross-functional collaboration.
• Partner closely with UX/UI to ensure experiences across Partner Consumer and Agent products are intuitive, efficient, and cohesive.
• Work cross-functionally with Sales, BD, Operations, Marketing, Legal, Finance, and Technology to ensure solutions are scalable, compliant, and operationally effective.
• Communicate product strategy, roadmap progress, releases, risks, and performance insights clearly across stakeholders.
• Use data across adoption, pipeline impact, operational performance, and partner outcomes to guide prioritization and continuous improvement.
• Other duties as assigned.

Experience / Qualifications

• 7+ years of experience in Product Management or Product Ownership, with experience across B2B, Partner, or Platform products.
• 2+ years of experience directly managing or formally leading Product Managers.
• Demonstrated experience working directly with partners and supporting Sales-led GTM motions, including deal support, pilots, and launches.
• Bachelor’s degree in Business, Marketing, Computer Science, Economics, or equivalent experience.
• Proven ability to set product strategy and drive execution tied to measurable business and revenue outcomes.
• Strong experience collaborating with Sales, BD, and Marketing on positioning, enablement, and GTM strategy.
• Strong understanding of user-centered design, workflow optimization, and UX best practices for B2B and operational products.
• Experience delivering complex, multi-stakeholder systems and workflows.
• Highly data-driven with the ability to translate insights into actionable roadmap decisions.
• Comfortable operating in a fast-paced, agile environment with competing priorities.
• Excellent communication, leadership, and stakeholder management skills.
• Demonstrated success leading cross-functional Scrum teams toward measurable business outcomes.
• Solid technical understanding of development, QA, and integrations.
• Experience with analytics tools (GA or equivalent).
• Self-starter with strong organizational and time management skills.

Desired Qualifications and Experience

• Partner-facing GTM experience
• Sales enablement and deal support
• Executive and partner presentations
• Partner platforms, B2B portals, or marketplaces
• Agent tools or operational systems
• Integrations / APIs
• JIRA
• Roadmapping
• Partner, Agent, and Consumer journey mapping

Equal Opportunity Employer
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