Senior Product Manager - Onboarding

Posted 3 Days Ago
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London, Greater London, England
Hybrid
Senior level
Fintech • Mobile • Payments • Software • Financial Services
Wise is one of the fastest growing fintechs in the world and we’re on a mission to make money without borders a new norm
The Role
Lead the Onboarding team to enhance customer experiences in transferring money. Your role involves driving growth, making data-driven decisions, and building world-class products across platforms.
Summary Generated by Built In
Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

The core mission of the Onboarding team is to drive the growth of Wise by making our customers' first experience sending, receiving, and spending money as convenient and transparent as possible, across web and mobile.

Here’s how you’ll be contributing:

  • Lead the Onboarding team in finding and iterating on opportunities to grow Wise faster, bringing more customers to the revolution.

  • Directly contribute to our mission to make money without borders the new normal by figuring out and building solutions so that our customers can move money instantly, conveniently, transparently, and eventually, for free.

  • Create a compelling vision for your product area and draw a clear path to get there, inspiring your team and stakeholders.

  • Work closely with Designers, Researchers, Developers, and Analysts to enable the team to make informed, data-driven decisions and execute to the highest standards.

You will achieve impact by:

  • Driving Customer Conversion: Success is currently measured by tracking and improving the conversion rates of new customers globally across all our products.

  • Building World-Class Products: You will iterate on any aspect of our products across platforms without ever compromising on transparency or user experience.

  • Choosing Your Path: You will be empowered to act autonomously, working with your team to create your own vision and making key product calls with the freedom to gather feedback from smart, curious people across Wise.

  • Growing as a Leader: You will build and inspire your own team, and influence other teams, to contribute to the Wise mission.

  • Being a True Lead: You will not stick to a "by the book" product manager role definition; you will help your team with hiring, learning new skills to unblock things where needed, and getting things done.

Qualifications

Essential Skills and Experience:

  • Vision & Alignment: Able to get the team to dream big, align on a commonly agreed vision, and articulate a clear path to execution.

  • Customer-Focus: Proven experience working on a product with thousands or millions of customers, including running surveys, research, and interviews, and defining the customer impact of product investments.

  • Cross-Platform Delivery: A track record of delivering excellent user experience on web, iOS, and Android, with a strong sense of UX and strict attention to UI details.

  • Data-Driven Decision Making: Highly capable of diving into data to identify opportunities, measure impact, prioritize value for customers, and influence the company by telling compelling stories with data.

  • Technical Fluency: A good technical understanding that enables you to help your team prioritize technological investments, technical debt reduction, bugs, and new features.

  • Clear Communication: Able to effectively frame problems to influence across the team and communicate clearly and logically with internal and external partners on challenging issues.

  • Design skills are a bonus.

Additional Information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Top Skills

Android
iOS
Web

What the Team is Saying

Lindsay
Surendra
Smrithi
Pavan
Asya
Jennifer
Lauren
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The Company
6,500 Employees
Year Founded: 2011

What We Do

Wise is a global technology company, building the best way to move and manage the world's money.

With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies.

In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.

Why Work With Us

We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.

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Wise Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.

Typical time on-site: Not Specified
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Brussels, BE
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London, GB
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Tokyo, JP
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