Senior Product Manager - Omni-Commerce Payments

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

SUMMARY

Elavon, a subsidiary of U.S. Bank, is looking for a Product Leader to shape the future of Elavon’s Global Omni-Commerce payments experience. This work includes all aspects of the Omni-commerce Payments experience from EMV/Swipe payments to Local Payment Methods to Buy Now Pay Later solutions to QR Code and eCommerce transactions. In this role, you will manage a global team of Product Managers, set the vision, strategy, translate strategy into execution by collaborating with a cross functional team including technology. This is an opportunity that will shape industry standards to deliver a Best-in-Class payments experience through Elavon’s Global Omni-Commerce Platform.

Our ideal candidate has driven growth, managed technical products and/or modern platform delivery at scale and is obsessed with solving for user needs. They are market driven as well as technical with extreme attention to detail when it comes to the Omni-Commerce customer experience.

RESPONSIBILITIES

- Define & coordinate a multi-year strategic global Omni-Commerce vision and size the potential opportunity.

- Drive product roadmaps, technology blueprint, product prioritization, execution and support across all aspects of the Omni-commerce Payments experience and developing and adapting over time as required which includes:  in-person payment experience, traditional swipe/EMV card payments, mobile/digital wallet, contactless, QR code, Android CPOC, iOS 'Tap to Pay', remote payment experiences, eCommerce, invoicing, 'Buy-Now-Pay-Later, recurring, ACH and real-time payments.

- Lead your team in breaking your vision down into measurable, meaningful milestones for the progressive delivery of an omni-commerce payments experience. This includes creating buy-in up to executive level, crafting roadmaps & OKRs, and navigating trade-offs.

- Use metrics & competitive analysis to inform your point of view and leverage analytics to measure success & influence direction.

- Drive the enforcement of compliance, internally with organizational policy and security guidelines and externally in line with PCI standards, card scheme regulations, local government policy, etc.

- Lead and/or support cross-functional working groups and forums designed to guide the direction of omni-commerce capabilities. Provide leadership and guidance within these groups to ensure progress.

BASIC QUALIFICATIONS

- Typically 10 or more years of relevant experience in product management, payments, treasury management, transaction banking, financial services, or related roles.

- Bachelor’s degree, or equivalent work experience.

PREFERRED SKILLS/EXPERIENCE

- 12+ years of relevant product experience in payments technology with a minimum of 10 years in card payments or merchant acquiring industry.

- Ability to lead & influence at every phase of the product lifecycle from vision/ideation to design & solution evaluation, to UX definition, to build, to GTM readiness & launch.

- Demonstrated ability to translate product requirements into phased platform feature delivery, executed in agile fashion.

- Previous experience of operating in and delivering large scale technology transformation in a Cloud first, Microservice Design domain along with its associated methodologies & technologies.

- Deep knowledge & awareness of the current Omni-Commerce market landscape including key players, emerging trends & technologies & customer behaviors in the Payments Acceptance space.

- Technical expertise in the area of APIs, SDKs and modern technology integration methodologies & toolsets.

- Familiarity with roadmap & backlog management tools such as Jira, Version 1, Confluence. Aha etc.

- Comfortable interfacing directly with enterprise architecture & software development teams to articulate product vision & priority focus and orchestrating release scheduling.

- Ability to operate in a fast-paced environment and keep multiple delivery streams moving simultaneously.

- Excellent verbal and written communication skills.

- Excellent presentation skills especially with executive audiences.

- Bachelor's degree in computer science or another technical discipline.

LOCATION EXPECTATIONS

- This role requires working onsite from a U.S. Bank location three or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.