We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity
At New Relic, Product Managers are leaders with vision, strategic thinking, customer obsession, bias for action, and passion for data-driven decisions. The Growth & Monetization teams are at the core of product and go-to-market at New Relic. Our mission is to drive revenue growth through innovative self-serve tools and product-led growth (PLG) experiences that enhance pricing, packaging, usage, and cost management for our customers.
We are seeking a highly motivated and experienced Senior Product Manager for the Usage & Growth Experience team. This role will define strategies and execute initiatives around usage and cost management tools, helping customers effectively manage their budgets while driving product consumption and revenue for the company. This role requires a blend of technical expertise, strategic thinking, and leadership to drive the product roadmap effectively with a diverse set of stakeholders from Leadership, Engineering, Finance, Customer Success, Sales, and Legal.
What you'll do
- Set the vision and drive the strategy for usage and cost management tools of our product
- Build a data-driven roadmap, defining, analyzing, and reporting business metrics to meet area-specific OKRs
- Partner closely with design, engineering, marketing, support, sales, and other product teams to deliver self-serve tools and PLG experiences
- Effectively manage dependencies, priorities, and plans across multiple functional areas across New Relic to ensure alignment to meet business goals
- Seek and implement automated and self-serve solutions for other product teams, stakeholders, and customers to understand usage and revenue of their products
- Develop a deep understanding of the market landscape and identify key areas of competitive differentiation and market disruption
- Be bold to challenge the status quo and drive outcomes
This role requires
- Bachelor's degree or equivalent practical experience. Computer Science background preferred
- 5+ years of experience building and launching technical products as a Product Manager
- Ability to analyze data and use it to deliver innovative capabilities
- Ability to identify customer requirements and ship delightful customer experiences
- Excellent written and verbal communication skills
- Ability to bring clarity in the face of ambiguity
Bonus points if you have
- Experience with SaaS consumption billing models and monetization of features
- Experience with business systems like Salesforce, Zuora, NetSuite, and Snowflake
- Experience working with diverse stakeholders like Sales, Finance, Legal, Customer Success
- Prior SaaS product experience with a developer persona
Please note that visa sponsorship is not available for this position.
#LI-GK1 #LI-Remote #ProductManagement #SaaS
The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
Top Skills
What We Do
The world’s best engineering teams rely on New Relic to visualize, analyze and troubleshoot their software. New Relic One is the most powerful cloud-based observability platform built to help companies create more perfect software. Learn why customers trust New Relic for improved uptime and performance, greater scale and efficiency, and accelerated time to market.
