Senior Product Manager - Mobile

Position Description:

At ServiceTrade, you’ll build technology that matters — for your career, your team, and the thousands of commercial contractors who rely on our platform every day. We’re on a mission to partner with commercial trades to deliver technology that enhances technician productivity, improves customer experiences, and drives scalable growth.

We’re looking for a Senior Product Manager - Mobile who’s excited to make an impact. In this role, you will be responsible for leading the strategy and execution of our mobile experience across iOS and Android. This role sits at the intersection of product strategy, user experience, and technical execution—ensuring our mobile applications empower field technicians with the tools they need to perform their jobs efficiently in real-world environments.

Why ServiceTrade:

You’ll belong here from the start.

We bring together kind, curious people with diverse perspectives and trust them with meaningful work. You’ll have ownership, clarity, and support to solve real problems, make a visible impact for our customers, and continue growing as your role evolves.

On the Product team, you’ll have the opportunity to partner closely with engineering, design, customer success, and go-to-market teams to build mobile-first solutions that deliver measurable value for contractors and their teams in the field.

Key Responsibilities and Activities:

• Drive Mobile Product Strategy & Execution: Lead the vision, strategy, and delivery for ServiceTrade’s mobile applications, ensuring the mobile experience supports the needs of technicians working in the field.
• Own the Mobile Roadmap: Define, prioritize, and deliver mobile capabilities that improve technician productivity, job workflows, and real-time connectivity with the broader ServiceTrade platform.
• Customer & Field Discovery: Serve as the voice of the field technician and service contractor by engaging directly with customers to understand real-world workflows, offline needs, and operational challenges.
• Cross-functional Collaboration: Partner closely with Engineering, UX, Sales, Customer Success, and Marketing to ensure mobile initiatives align with company priorities and customer outcomes.
• Mobile Product Development Leadership: Guide day-to-day development activities including backlog management, sprint planning, and UAT. Ensure clear, actionable product requirements that translate effectively into mobile development work.
• Platform Integration: Ensure the mobile experience integrates seamlessly with ServiceTrade’s broader platform, including backend systems, APIs, and partner integrations.
• Thought Partnership: Collaborate with senior leadership to shape the long-term mobile strategy and ensure our mobile capabilities continue to evolve alongside customer needs.
• Industry & Technology Awareness: Stay current on mobile platform advancements, development frameworks, and industry trends to help ServiceTrade deliver best-in-class mobile experiences.
• AI & Automation Innovation: Explore and validate opportunities to leverage emerging technologies—including AI and agentic workflows—to streamline contractor operations, reduce administrative work for technicians, and create new sources of product value and growth within the ServiceTrade platform.

• 5+ years of SaaS product management experience, including significant experience leading mobile products
• Knowledge of iOS and Android operating systems, and experience planning, delivering and managing mobile applications
• Strong technical acumen; comfortable working with engineers on mobile architecture, APIs, integrations, and platform constraints

Experience working in agile product development environments

• Strategic thinker who can balance long-term product vision with day-to-day execution
• Excellent communicator across technical and non-technical stakeholders, from frontline teams to executives
• Comfortable engaging directly with customers and translating field insights into product innovation
• Curiosity and interest in applying emerging technologies—including AI and agentic systems—to improve field workflows, automate operational tasks, and unlock new product capabilities.
• Proactive problem solver with strong ownership and initiative, able to work independently while knowing when to collaborate with others, and comfortable navigating evolving priorities in a growing company.

A few things you’ll want to know:

What does ServiceTrade do?

ServiceTrade is a best-in-class field service management platform that helps commercial fire protection and mechanical service contractors build efficient and growing businesses. With more than a decade of innovation and 1500 customers, ServiceTrade streamlines operations from the field to the office, boosts technician productivity, and enhances the end-customer experience.

Ok, so why should I care about that?

Our customers do essential work — often behind the scenes — and our software helps them do it better. They’re smart, hardworking people, and we take pride in helping them grow their businesses, earn more revenue, employ more skilled workers, and deliver greater value to their own customers. When you work at ServiceTrade, your impact extends beyond our walls, supporting communities and markets you might never have thought about — and making work that truly matters every day.

What kind of working environment do you have?

We’re a growing business focused on building with intention and operating with purpose. You’ll have meaningful responsibility and the trust to do your best work from the start. We encourage calculated risks and bold experimentation, while providing opportunities to learn, grow, and turn today’s lessons into tomorrow’s breakthroughs—all in service of big ambitions and real customer impact.

Learn more about our culture and values on our About Us page.

What kind of benefits do you offer?

• Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions Dental and Vision through Unum
• Flexible Spending Account and Dependant Care Account 
• Company-paid Life insurance, STD and LTD 
• Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance 
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave 
• Paid Time Off for Volunteering 
• Employee Reimbursement Program to use for well-being, technology and/or professional development 

Want to know more? 

Go ahead and apply! Let’s get to know each other.

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EEO Statement:
ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please Be Aware of Recruiting Scams

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.