Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology—we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
Today, customer engagement is transforming at lightning speed. The next revolution will be defined by AI-driven, personalized, and agentic conversational experiences—and Infobip is at the forefront of making this vision a reality.
As the world’s largest full-stack communications platform, we are evolving our portfolio to create a new era of Conversational Experience—blending the power of AI, automation, and human creativity to redefine how people and brands interact. If you’re passionate about building category-defining products in conversational commerce, customer data, and communication automation technology—and you’re ready to make an impact on a truly global scale—this is your opportunity.
Let’s shape the future of customer engagement, together.
Why is this role important at Infobip?
Every great company’s success starts with having a great product. To write our next success story, it is essential to continue innovating and developing our global, in-house developed products.
As a Senior Product Manager responsible for Infobip SaaS products, you will directly impact our portfolio by leading end-to-end product strategy and execution. You will create a new product stream that brings Conversational AI to life across industries, revolutionizing how businesses build customer relationships. This role calls for a hands-on, visionary product person with deep expertise in marketing automation, e-commerce platforms, or Customer Data Platforms (CDPs), who knows what it takes to succeed at customer engagement market.
What will you do at Infobip?
- Discover customer needs and market problems in the e-commerce and digital engagement space while aligning with the broader vision of revolutionizing conversational experiences.
- Define a bold product vision, long-term strategy, and roadmap for Infobip’s Conversational AI SaaS platform.
- Share and communicate product vision with all stakeholders—customers, leadership, engineering, design, GTM, and sales teams.
- Partner with engineering and design to translate strategy into scalable, AI-powered SaaS products.
- Drive readiness to launch by aligning product, go-to-market, and operational stakeholders.
- Scale product adoption by leveraging Infobip’s global infrastructure, including native cloud integrations and automated provisioning capabilities.
- Act as a subject matter expert for Conversational AI, e-commerce engagement, and CDP-powered customer journeys.
- Mentor and coach associate product managers, contributing to the growth of Infobip’s product culture.
Expertise Needed
- Significant experience managing SaaS products across their full lifecycle—from discovery to scaling.
- Demonstrated hands-on expertise working with marketing automation, CDPs, or e-commerce platforms.
- Proven success driving digital transformation initiatives in marketing or commerce environments—covering requirements design, data strategies, customer journey orchestration, and analytics.
- Understanding of Conversational AI, personalization, and intelligent automation trends, including their technical and business applications.
- Strong knowledge of go-to-market and monetization strategies in SaaS.
- Skilled at market research and competitive analysis to identify opportunities for differentiation and growth.
- Practical experience with agile methods (Scrum, Kanban, LeSS, or similar).
- Strong communication and influencing skills to align cross-functional stakeholders.
- Ability to think strategically while being highly execution-focused.
- Fluent in English, both written and spoken.
- A natural team player who thrives in collaborative, fast-paced, and global environments.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity—if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
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What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage.
Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future.
Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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