Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.
Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.
Realtor.com connects millions of home buyers and sellers with agents and professionals. At the center of that connection is a lead, a genuine consumer inquiry that needs to reach the right person, fast. The Lead Delivery team owns that moment.
As Senior Product Manager for Lead Ingestion & Delivery, you will own the end-to-end pipeline that takes a consumer inquiry and transforms it to a verified and delivered contact. You will define the product strategy for lead ingestion, validation, spam prevention, and multi-channel delivery, ensuring every legitimate inquiry arrives reliably, within SLA, and in the format each customer expects.
This role sits at the intersection of consumer trust, revenue impact, and technical infrastructure. You will partner closely with an engineering team building Webhook integrations into a wide range of customer CRMs, drive a consolidation effort to unify lead delivery across multiple legacy services, and build the customer-facing documentation that helps clients get value from day one.
The right candidate brings a strong systems mindset, comfort working deep in technical architecture, and a track record of shipping reliable, scalable infrastructure products.
What You’ll Do:Lead Ingestion and Validation
- Own the product strategy for lead ingestion, defining how consumer inquiries are received, parsed, and validated across all entry points.
- Drive spam lead identification and prevention initiatives, setting quality standards that protect client experience and revenue integrity.
- Partner with engineering to maintain and evolve inquiry ingestion, ensuring reliability, scalability, and clear contracts for upstream systems.
Lead Delivery
- Define and own SLA targets for API (Webhook), email, and SMS lead delivery, and drive the roadmap to consistently meet them.
- Work with engineering and Realtor clients to build and maintain CRM integrations across a range of customer systems, including support for custom formatters and varied data schemas.
- Lead the consolidation of lead delivery infrastructure from multiple services into a unified, maintainable platform.
- Identify and resolve delivery failures, routing gaps, and channel-level performance issues through data-driven prioritization.
Customer Enablement
- Create and maintain customer-facing onboarding documentation, integration guides, and technical references that enable clients to self-serve and go live faster.
- Partner with customer success and sales to translate client delivery preferences and CRM requirements into clear product requirements.
- Define the preferred delivery method framework, ensuring clients can configure and update their delivery preferences with minimal friction.
- Identify and prioritize AI-first methodologies to improve customer onboarding, self-service capabilities, and streamline integration.
Cross-functional Leadership
- Serve as the primary product owner for a dedicated engineering team, running sprint ceremonies, maintaining a prioritized backlog, and removing blockers.
- Collaborate with data, analytics, and operations teams to define success metrics and monitor pipeline health in production.
- Communicate roadmap, tradeoffs, and delivery status clearly to senior stakeholders and revenue leadership.
- 8+ years of product management experience, with at least 2 years owning infrastructure, platform, or data pipeline products.
- Bachelor’s degree or equivalent experience.
- Demonstrated ability to work closely with engineering on API and Webhook design, system architecture, and integration patterns.
- Experience defining and managing against SLAs in a production environment.
- Strong analytical skills, comfortable using data to diagnose delivery issues, prioritize work, and measure impact.
- Track record of successfully consolidating or migrating services with minimal disruption to internal and external customers.
- Excellent written communication skills, including experience producing technical documentation for external audiences.
Preferred
- Experience in real estate, proptech, or marketplace businesses. Familiarity with CRM systems and the integration patterns commonly used to connect them (webhooks, custom formatters).
- Background in spam detection, lead quality, or consumer data validation
We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.
How We Reward You:Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:
- Inclusive and Competitive medical, Rx, dental, and vision coverage
- Family forming benefits
- 13 Paid Holidays
- Flexible Time Off
- 8 hours of paid Volunteer Time off
- Immediate eligibility into Company 401(k) plan with 3.5% company match
- Tuition Reimbursement program for degreed and non-degreed programs
- 1:1 personalized Financial Planning Sessions
- Student Debt Retirement Savings Match program
- Free snacks and refreshments in each office location
Do the best work of your life at Realtor.com®
Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.
Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.
Skills Required
- 8+ years of product management experience
- At least 2 years owning infrastructure, platform, or data pipeline products
- Bachelor's degree or equivalent experience
- Experience partnering with engineering on API and Webhook design, system architecture, and integration patterns
- Experience defining and managing against SLAs in a production environment
- Strong analytical skills and experience using data to diagnose issues, prioritize work, and measure impact
- Track record of consolidating or migrating services with minimal disruption
- Excellent written communication skills, including technical documentation for external audiences
- Experience in real estate, proptech, or marketplace businesses
- Familiarity with CRM systems and integration patterns such as webhooks and custom formatters
- Background in spam detection, lead quality, or consumer data validation
What We Do
For years, millions of home shoppers have turned to realtor.com® to find their dream home. Operated by Move, Inc., realtor.com® offers a comprehensive list of for-sale properties, as well as the information and tools to make informed real estate decisions. Today, more than ever, realtor.com® is The Home of Home Search℠. Realtor.com® also offers homeowners a bevy of useful tools and resources through the My Home℠ dashboard. My Home℠ dashboard allows property owners to manage their home like the important investment it is by tracking their home’s value over time, researching and managing home improvements, and scouting other similar properties in the neighborhood.
Why Work With Us
The way home begins with you. With a diverse team of experts alongside you, you’ll help us reach new heights at the forefront of the digital real estate space. Bring your extensive knowledge and deep expertise and collaborate with other passionate visionaries to lead our industry and revolutionize the way people find home, in every form.
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Realtor.com Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Enjoy the flexibility of our hybrid policy—simply choose whichever three days a week work best for you to come into any of our offices.
