Summary
This role is critical to delivering end‑to‑end transformation of Supply Chain & Logistics technology across M&S International, enabling growth, resilience, and operational excellence.
As a Senior Product Manager, you will set the strategic direction for business‑critical platforms across distribution and fulfilment, acting as the voice of the customer and colleague. You will define a clear product vision and roadmap to drive volume growth, automation, and efficiency.
Working closely with Engineering, Architecture, and Supply Chain leadership, you will prioritise investment to maximise operational value and deliver viable, usable solutions. You will also play a key role in advancing Product Management maturity through leadership, coaching, and thought leadership.
What you'll do
Define and communicate the long-term product vision and roadmap for International Supply Chain & Logistics systems, ensuring alignment with business strategy and leadership priorities.
Lead the delivery of complex, high-impact products, balancing transformation, operational efficiency, risk, resilience, and technical health to drive measurable value.
Collaborate across the supply chain technology landscape to ensure effective integration, while supporting live services, DevOps practices, and continuous improvement.
Establish and track product success through KPIs and OKRs, using data-driven insights to guide optimisation, automation, and future capability development.
Provide leadership and mentorship within the Product Management community, while championing modern, product-led delivery approaches in operational technology.
Who you are
Extensive Product Management experience delivering enterprise-scale platforms, with a strong track record in defining strategic roadmaps and influencing senior stakeholders.
Deep expertise in Transport, Carrier, Customs, and Warehouse Management Systems within complex, high-volume operational environments.
Strong understanding of warehouse and distribution operations, ideally within international retail or multi-channel supply chains.
Proven experience working in DevOps or always-on environments, with the ability to support operational continuity and large-scale transformation programmes.
Exposure to global supply chain challenges, including customs management, with the ability to navigate and solve complex international logistics issues.
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
Competitive holiday allowance with the option to buy more
Discretionary bonus schemes linked to your performance and ours
Strong pension and life assurance to help plan for the future
Tailored induction and training to support your development from day one
Exclusive perks and savings through our M&S Choices portal
Market-leading family policies, including parental, adoption and neonatal leave
24/7 wellbeing support, including virtual GP access and mental health services
One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#LI-hybrid #LI-LS1 #hybridrole
Skills Required
- Extensive product management experience delivering enterprise-scale platforms and defining strategic roadmaps
- Deep expertise in Transport, Carrier, Customs, and Warehouse Management Systems
- Strong understanding of warehouse and distribution operations in international retail or multi-channel supply chains
- Proven experience working in DevOps or always-on environments supporting operational continuity and large-scale transformations
- Experience establishing and tracking product success metrics (KPIs, OKRs) and using data-driven insights for optimisation
- Demonstrated leadership, stakeholder influence at senior levels, and experience mentoring product teams
What We Do
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
