Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job DescriptionWe are building the next generation of AI-Native operations experiences for credit and fraud teams. As the Sr. Product Manager for Credit, Fraud and Identity, you will own the strategic vision, discovery process, roadmap definition, and end-to-end delivery of AI-powered agents and case management workflows across our Phoenix-based squad and global co-development partners.
This is a high-ownership, high-ambiguity role for a PM who is as comfortable shaping AI capabilities alongside Engineering teams as they are aligning senior stakeholders across time zones. You will translate complex credit and fraud operations needs into AI-native, scalable experiences that improve analyst speed, decision accuracy, and auditability – starting from an MVP and evolving with real operational feedback
Your Mission
Lead the discovery and planning for AI-Native credit and fraud Operations AI Agents. These agents will be part of Case Management experiences that consolidate relevant information, reduce manual work, and increase the speed, accuracy, and explainability of credit decisions and fraud investigations.
This is a hybrid position requiring two days per week onsite at our Scottsdale office. You will report to the Senior Director of Product Management.
You will have opportunity to:
- Define and lead the product vision, roadmap, and delivery for AI-powered credit, fraud, identity, and case management experiences.
- Lead product discovery to identify operational pain points, user needs, and opportunities to improve decision speed, accuracy, and auditability.
- Manage product backlogs, priorities, and sprint goals in partnership with Design, Engineering, and technical leadership.
- Coordinate product development across global teams to align team goals, technical dependencies, and user experience standards.
- Facilitate discussions and workshops across teams.
- Partner with Engineering and ML teams to design AI agents, prompts, retrieval approaches, and workflow automation solutions.
- Define success metrics, evaluation frameworks, guardrails, and human review processes for AI features in regulated environments.
- Evaluate AI platform and architecture options based on cost, performance, governance, and value.
- Fluency in both Portuguese and English (spoken and written).
- 4+ years of Product Management experience in financial services, FinTech, insurtech, or other regulated industries.
- Experience leading product discovery activities, including user research, journey mapping, hypothesis validation, and roadmap development.
- Experience defining and iterating AI-powered product features, including prompts, agents, workflow automation, and evaluation frameworks.
- Experience managing Agile product development, including backlog prioritization, sprint planning, and delivery.
- Experience translating complex operational processes into product requirements, user flows, and prioritized plans.
- Experience working with senior business, technical, and executive partners across distributed teams.
- Knowledge of credit, fraud, identity verification, KYC, AML, underwriting, or related operational workflows.
- Experience with AI platforms, API-based products, governance requirements, and audit-focused environments; familiarity with Jira and Confluence preferred.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote, hybrid or in-office
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
- Explore all our exciting benefits here: https://myexperianbenefits.com/
#LI-Hybrid
Skills Required
- Fluency in Portuguese and English (spoken and written)
- 4+ years Product Management experience in financial services, FinTech, insurtech, or other regulated industries
- Experience leading product discovery: user research, journey mapping, hypothesis validation, and roadmap development
- Experience defining and iterating AI-powered product features including prompts, agents, workflow automation, and evaluation frameworks
- Experience managing Agile product development: backlog prioritization, sprint planning, and delivery
- Experience translating complex operational processes into product requirements and user flows
- Experience working with senior business, technical, and executive partners across distributed teams
- Knowledge of credit, fraud, identity verification, KYC, AML, underwriting, or related operational workflows
- Experience with AI platforms, API-based products, governance requirements, and audit-focused environments
- Familiarity with Jira and Confluence
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
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Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
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Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
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Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
