Senior Product Manager, Hardware

Be Part of Our Next Chapter 

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Sr. Product Manager, Hardware will drive the future of our hardware product portfolio by setting a vision ensuring alignment with our strategic goals for the Connected Restaurant Experience of the Future whilst leading the lifecycle management of our digital signage hardware. This role is crucial for driving innovation and market leadership in the QSR space, ensuring that our hardware solutions integrate seamlessly with software and content delivery.

Responsibilities:

· Set High-Level Vision: Establish and communicate the long-term vision for all hardware products, aligning with the company's strategic goals.

· Customer Expertise: Maintain deep expertise in customer activities within the hardware space to drive product relevance and innovation.

· Competitive Insight: Continuously monitor competitors and market trends to refine product positioning and strategy.

· Lifecycle Management: Oversee the entire product lifecycle, driving continuous improvements based on performance data and feedback.

· Market Oversight: Manage the hardware product fleet, focusing on series market performance and alignment with commercial outcomes.

· Cross-functional Collaboration: Work with product managers, designers, engineers, and the supply chain team to ensure alignment across products and technical feasibility

· Technical and Commercial Balance: Combine technical competency with an understanding of cost structures and customer investment plans to suggest commercially viable new products.

· Market Research and VOC: Engage in market research and voice of the customer (VOC) initiatives to inform big-picture decisions.

· Strategic Fit: Ensure hardware products align with the overarching vision of how they fit into the restaurant industry's future.

· Innovation and Future Planning: Balance immediate needs with future product developments, suggesting innovative solutions that drive long-term success.

Qualifications & Experience:

· 7 years’ experience in relevant field

· Education in Hardware, Product Management or Technology

· Technical background in product management – Prefer electronic product 

· Microsoft Office Proficient 

· Atlassian basic understanding

Success Factors:

Vision Alignment:

· Metric: % of products meeting strategic goals.

· Target: 90% alignment rate.

Customer Expertise:

· Metric: Customer satisfaction scores and NPS.

· Target: NPS of 8 or higher.

Competitive Positioning:

· Metric: Market share and competitive analysis.

· Target: 5% annual market share increase.

Collaborative Projects:

· Metric: % of cross-functional projects completed on time.

· Target: 95% on-time completion.

Market and VOC Impact:

· Metric: Major product improvements from market research and VOC.

· Target: 3 significant improvements per year

· Feedback from other HW product mangers

Capabilities:

· Project management skills

· Stakeholder management – Int Mid, Int Snr, Customer

· Strong communication skills both with internal and external stakeholders

· Time management skillset

· Sound technical knowledge of products & systems

· Strategic mindset – looking beyond direct requests

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).