About Medical Guardian:
At Medical Guardian, we're redefining what it means to age in place. We're evolving from a reactive hardware-based model to a proactive digital health platform focused on engagement, remote monitoring, and predictive analytics. Our mission is to empower older adults to live life without limits—and our digital apps and portals are central to delivering that promise.
Role Overview:
We're seeking a highly experienced, data-driven Sr. Product Manager to own the vision, strategy, and execution for our digital apps and portals. This includes both member-facing and partner-facing experiences. You will be responsible for aligning and consolidating current digital platforms, driving roadmap priorities, and ensuring the delivery of exceptional user experiences that meet and anticipate the needs of our members and partners.
Key Responsibilities:
- Product Leadership & Vision
- Own the product strategy and roadmap for digital apps and portals.
- Conduct deep market and competitor analysis to identify gaps and opportunities.
- Align digital tools with business goals, customer needs, and future innovation.
- User-Centered Design & Experience
- Champion world-class user experiences across all digital touchpoints.
- Gather, interpret, and act on member and partner feedback.
- Drive design improvements and usability enhancements.
- Execution & Delivery
- Partner with engineering, design, and QA to ensure features are developed, tested, and released on time.
- Prioritize and manage feature backlogs in alignment with sprint cycles and strategic priorities.
- Ensure all features are thoroughly tested, user-ready, and properly documented.
- Change Management & Communication
- Own internal and external communication plans related to product updates and releases.
- Ensure appropriate training is provided to customer-facing teams and users.
- Develop user guides, training material, and communication content in collaboration with marketing and CX teams.
- Data & Performance Analytics
- Define, track, and report key product KPIs including engagement, usability, NPS, and retention.
- Leverage data to inform prioritization, feature design, and continuous optimization.
- Collaborate with data teams to ensure dashboards and insights are accurate and actionable.
- Collaboration & Leadership
- Work cross-functionally with marketing, operations, customer success, and sales.
- Serve as the go-to expert for the digital experience across the organization.
- Inspire innovation while maintaining strong attention to detail and organization.
Requirements:
- 5+ years of experience as a Product Manager, with a focus on digital apps and portals.
- Demonstrated success in building and scaling consumer or partner-facing digital platforms.
- Deep knowledge of usability, engagement strategies, and human-centered design.
- Strong understanding of mobile and web development processes and release management.
- Experience working in Agile/Scrum environments.
- Proficient in analytics and product tools (e.g., Mixpanel, Amplitude, GA, Figma, JIRA, Confluence).
- Outstanding communication, stakeholder management, and cross-functional leadership skills.
- Passion for member experience, digital innovation, and health tech.
What You Bring:
- A strategic thinker with relentless execution.
- A deep curiosity and drive to understand user behavior and solve real problems.
- High attention to detail and ability to manage complex projects and timelines.
- A data-obsessed mindset with a track record of making insights actionable.
- An entrepreneurial spirit and the ability to thrive in a fast-paced, transformative environment.
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick Time Off & Holidays)
- Company Paid Short Term Disability and Life Insurance
- Retirement Plan (401k) with Company Match
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What We Do
Medical Guardian is a leader in connected care, revolutionizing how older adults age in place through innovative medical alert systems. Our mission is to empower our customers to live a Life Without Limits. Whether they’re looking for an in-home system, mobile device or wearable medical alert smartwatch, Medical Guardian has the product that will fit their lifestyle and needs. Founded in 2005, Medical Guardian has grown exponentially to become a leading provider of personal emergency response systems. In 2018, Medical Guardian was ranked in the Inc. 5000 Fastest-Growing Private Companies in America list for the sixth consecutive year, with a three-year revenue growth of 156%. It was also ranked #23 in the Philadelphia 100 and #7 in Philadelphia Business Journal’s Soaring 76. Our success comes from our dedication to providing best-in-class service because we know that we are doing more than selling medical alert devices; we’re helping older adults nationwide take the next chapter of their life—head-on.
