(Senior) Product Manager - Customer Taxation (m/f/d)

Team

Raisin helps customers grow their wealth through savings and investments without barriers. But even the best products and the smoothest experience lose their value if customers pay more tax than they need to, or have to work out, declare and settle their taxes themselves. The Customer Taxation Team makes sure they don’t.  We design how tax works in Raisin’s tax-advantaged products, a growing part of our offer. Examples include the new Raisin Cash ISA in the UK and the Raisin Kinderdepot, a children’s investment account that uses the child’s tax allowances automatically. We also calculate and withhold tax on the interest and returns customers earn, handle their tax exemption orders and non-assessment certificates, and provide the annual tax documents they need for their tax return. And we send the tax reports that authorities require. 

Raisin is available in many European countries, each with its own tax rules and reporting duties. As new regulations come to our platform, we make sure Raisin complies. You will lead a cross-functional team and work closely with Legal, Compliance, Country Management, Product Operations, Customer Service, Data, and external tax and banking partners. Our goal is for customers to trust that their tax is right, find it easy to manage, use the tax allowances they are entitled to, and have peace of mind.

Your Responsibilities

• You will own a regulated domain that customers depend on every tax year. Working with an experienced Engineering Lead, you will become the go-to expert for customer taxation at Raisin.
• Own customer taxation end to end: Define the vision and roadmap together with Product and Engineering leadership. Take each topic from discovery to delivery to measured impact. Decide what we build first, and keep stakeholders aligned on priorities, risks and trade-offs.
• Keep tax accurate and reliable: Agree with Legal, Compliance and country managers on what correct looks like. Work with Engineering so calculation, documents and reporting stay stable and easy to extend.
• Grow Raisin’s tax proposition: Shape how tax works when Raisin enters new markets, launches tax-advantaged products or brings on new partners. Find where we can take tax work off customers’ hands, so they don’t have to declare and settle it themselves.
• Turn complex rules into simple experiences: Translate the  tax rules behind each launch into clear requirements with the edge cases covered. Design the customer experience and see the work through to delivery.
• Hit the deadlines that cannot move: Make sure annual tax documents and statutory reports go out correct and on time, working with Product Operations. Plan backwards from fixed dates and monitor data quality.
• Catch errors before they reach customers, and escalate early when a date is at risk.
• Make tax effortless for customers: Keep self-service for tax exemption orders and non-assessment certificates intuitive, so customers get them right the first time. Give Customer Service the tools to answer tax questions fast, especially around tax season.
• Shape the team culture: Give and ask for feedback openly, share wins with the team, and treat mistakes as a reason to fix the process.

Your Profile

Must haves:

• 3+ years of product management experience, including ownership of a technical product such as a back-end, platform or data-heavy service.
• Experience leading a cross-functional product team and getting engineers and stakeholders behind shared priorities.
• Experience launching new products or taking products into new markets, with the precision to get every edge case right, because one wrong tax rule can affect thousands of customers.
• Strong analytical skills and the habit of checking and reconciling numbers yourself.
• Curiosity about tax and a drive to make it feel easy for customers, even when the rules behind it are not.
• The ability to learn fast, take feedback well and change course when new facts come in.
• Energy, a strong work ethic and a hands-on attitude to detailed work.
• Clear, structured written English, and the confidence to explain trade-offs to senior leaders and say no with a reason.

Nice to haves:

• Experience in a regulated field such as banking, payments, insurance or tax technology.
• Strong knowledge of the tax regime in one or more of Raisin’s markets, for example Germany (Abgeltungsteuer, tax exemption orders), or of statutory reporting such as CRS. Tax knowledge is not required. We will teach you.
• You have built tools for operations or customer service teams.

Important attributes for this role:

• You bridge product and engineering. You are comfortable discussing data models and architecture trade-offs, and you push for practical solutions that scale.

Join our mission, join our team – and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

As part of our team, you will benefit from

• Employee Development Budget of €2,000 and four full training days per year.
• Flexible working hours, home office and 30 vacation days.
• A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month. 
• Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
• Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
• You are moving from another country or city to join us? We may support your relocation.