Senior Product Manager - Customer Insights & Guidance

Posted 14 Days Ago
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Ivory Avenue, Pittsburgh, PA
5-7 Years Experience
Healthtech
The Role
The Senior Product Manager will lead the development and execution of customer data strategy, improve product vision and strategy, guide cross-product initiatives, manage the product backlog, and coach team members. Responsibilities also include representing the product in governance meetings and setting clear communication regarding roadmaps and priorities.
Summary Generated by Built In

Company :Highmark HealthJob Description : 

JOB SUMMARY 

Join a dynamic team at the forefront of data-driven healthcare! We are seeking a passionate and experienced Sr. Product Manager to lead the development and execution of our customer data strategy. You will play a key role in shaping the future of our blended healthcare organization by driving innovation in customer understanding, activation, and engagement - making it easy for people to achieve better health.

 
ESSENTIAL RESPONSIBILITIES 

  • Understand the department's and the company's strategic roadmap and competitive position, and develop a holistic product vision and the corresponding product strategy to drive maximum value.
  • Actively anticipate future needs and utilize metrics and qualitative input to identify asset improvement opportunities.
  • Represent the product in all governance meetings.
  • Clearly set and communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels.
  • Serve as accountable owner for the sets of products/tools within the designated portfolio
  • Identify and drive both cross-product and cross-customer value and shared learnings.
  • Guide Agile developments in the role of Product Owner.
  • Own the product backlog and use input from internal and partner teams to frequently refresh and re-prioritize the backlog.
  • Provide coaching and guidance to team members on product vision and strategic road mapping.
  • Other duties as assigned or requested.

EXPERIENCE 

Required 

  • 5 years of Product experience

To include:

  • 5 years with the Software Lifecycle
  • 3 years of Advanced domain experience


Preferred 

  • 3 years with agile process

 

SKILLS 

  • Business Acumen for P&Ls
  • Communication
  • Conflict Management

EDUCATION 

Required 

  • Bachelor’s degree in science, technology, mathematics or related field OR relevant experience and/or education as determined by the company in lieu of bachelor's degree.


Preferred 

  • None 

 
LICENSES or CERTIFICATIONS 

Required 

  • None 

 
Preferred 

  • None 

 
Language (Other than English): 

None 

 

Travel Requirement: 

0% - 25% 

 

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS 

 

Position Type 

Office- or Remote-based 

 

Teaches / trains others 

Occasionally 

 

Travel from the office to various work sites or from site-to-site 

Rarely 

 

Works primarily out-of-the office selling products/services (sales employees) 

Never 

 

Physical work site required 

Occasionally

 

Lifting: up to 10 pounds 

Constantly 

 

Lifting: 10 to 25 pounds 

Never

 

Lifting: 25 to 50 pounds 

Never

 

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. 
 
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. 
 
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.  
 
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.  

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf)

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at [email protected]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Top Skills

Agile
The Company
HQ: Pittsburgh, PA
17,989 Employees
On-site Workplace
Year Founded: 1977

What We Do

Highmark Health, a Pittsburgh, PA based enterprise that employs more than 40,000 people who serve millions of Americans across the country, is the second largest integrated health care delivery and financing network in the nation based on revenue. Highmark Health is the parent company of Highmark Inc., Allegheny Health Network, and HM Health Solutions. Highmark Inc. and its subsidiaries and affiliates provide health insurance to nearly 5 million members in Pennsylvania, West Virginia and Delaware as well as dental insurance, vision care and related health products through a national network of diversified businesses that include United Concordia Companies, HM Insurance Group, and Visionworks. Allegheny Health Network is the parent company of an integrated delivery network that includes eight hospitals, more than 2,800 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions in western Pennsylvania. HM Health Solutions focuses on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge and integrated cloud-based platforms.

A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best.

Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia and New York, with customers in all 50 states and the District of Columbia.

We passionately serve individual consumers and fellow businesses alike. Our companies cover a diversified spectrum of essential health-related needs, including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative technology solutions.

We’re also proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.

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