The Role
The Senior Product Manager will lead the development of Zopa's Current Account, focusing on customer experience, feature optimization, and cross-functional collaboration to drive customer acquisition and satisfaction.
Summary Generated by Built In
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
We've just launched our Current Account and are looking for a Senior Product Manager to help continue to shape and build out the customer experience and features as it grows.
We want to transform the Current Accounts space as we have already done with loans, savings, credit cards and car finance, tying together our Zopa ecosystem, with big ambitions targeting over 1m+ active customers in 3 years' time. This role will be crucial to helping us get there so there's big opportunity for some serious career defining impact.
This is a highly autonomous and high ownership role, strategising how we design and build on our core CA proposition and main experiences of the account (think pots, paying bills). Critical to this will be ensuring customers are excited by our product and want to use it over the competition.
A day in the life:
- Lead a user experience focused team owning onboarding, early engagement, rewards and account benefits (and other features you think will move the needle!). This team must ensure our customers are excited by our product
- Collaborate closely with the Lead Product Designer and design team to create an optimised and differentiated Current Account customer experience
- Problem solve with the engineers in your team on how to build solutions, helping them make the right trade-offs to ensure a speedy delivery of value and fast learning
- Ensure everything built is beautiful, valuable, viable, usable and feasible, with the help of the engineers and designers in your team
- Have an eye on the bigger picture, All roads will lead to your squad, so you’ll need to be involved in the work of Current Account platform and operational teams to make sure you’re all moving together
- Build close relationships with key stakeholders such as Operations, Compliance, Brand, Legal and Finance to effectively and collaboratively solve problems
- Work closely with the Current Account Product Lead on over-arching product strategy for customer acquisition
The ideal candidate:
- You have spent 5+ years working in customer facing product. Ideally, you have experience at a Fintech, but this isn’t imperative
- You are passionate about Product. You are excited by the journey we’re on and full of ideas for what’s next
- You can evidence the successful products you’ve built. If you haven’t created a zero to one product, you’ve really moved the needle on metrics for previous products
- Customers love your products. You combine quantitative and qualitative evidence to make customer insights central to your decision-making process. Your clear how your product differentiates and how it fits your target market’s specific needs.
- You're outcomes focused and highly proactive. You take ownership for the product’s success, including where this goes beyond your immediate remit
- Your decisions are backed by data. You test and learn as you go, consistently progressing towards the end goal rather than waiting for perfection
- You have experience acting as a leader in cross-functional teams. When you think about who your “team-mates” are, your “go-to” will be engineers and designers
Please note - no candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!*
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At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.
You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Top Skills
Data Analysis
Design Collaboration
Product Management
User Experience
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The Company
What We Do
We’re Zopa, and we want to make money work better for you. Our diverse team is united in their mission of creating simple, fair and honest financial products that have the customer’s needs at their heart. We’re proud that this dedication is reflected in our excellent rating on TrustPilot. We’ve always been unapologetically honest with our customers, and value the same in return. Their feedback helps us shape what we build, so we can provide a bank fit for today, and for the future. We’re not the new kids on the block though - we’ve been a pioneering force in finance for 16 years. In 2005, we built the first ever peer-to-peer (P2P) lending company, giving our customers access to loans built for real-life and intelligent investments backed by cutting-edge tech. In 2020, we launched Zopa Bank, meaning we could offer more – like fixed term savings backed by FSCS protection and a credit card to help customers take control of their finances. We’ve lent out over £6 billion and are proud to have made money work better for over half a million people across the UK, whether they were looking to borrow or save.
