Senior Product Manager, CRM

At Squarespace we empower our product teams to solve hard problems – customer and business problems – in ways that our customers love, yet work for our business. As a Product Manager, you will contribute to your product team with a knowledge of business constraints, an understanding of our users, and awareness of product trends.

Within our Marketing Tools group, the CRM team helps merchants connect with their customers by providing them with a 360 view into their data. With our CRM, users will be able to reach the right customer at the right time, with minimal effort. They'll be able to send the perfect message, whether it's a welcome email to a new lead, a follow-up to a recent purchase, or a special offer to their most loyal customers.

As a Senior Product Manager, you will craft the CRM strategy and tactical roadmap to drive our shared Commerce and company goals. You have an interest in marketing, the customer lifecycle, and building products that help merchants retain customers.

As a senior-level individual contributor, you will report directly to the Group Product Manager and work from our NYC headquarters (hybrid 2-3 days per week).

• Create and prioritize a roadmap rooted in data, informed by multiple sources and justified by return on investment
• Guide product development—from conception to launch—with consideration for more than just your specific team, but also adjacent teams and the broader Marketing Tools group.
• Be a single, mutually supporting-force with your partners in design, engineering, UX research, and product analytics
• Partner with internal teams to launch new features, with customer operations to develop excellent support for merchants, and with analytics to monitor engagement and evaluate product success
• Independently shape your team's goals and vision given a strategic direction, and determine the methods and procedures to manage new assignments
• Work with other PMs and data partners (analytics, data science, marketing) to seek out answers to data questions that impact multiple teams
• Contribute to OKRs, team and product strategy, vision, and roadmap
• Influence and inform team/group strategy through passionate and well-reasoned presentation of ideas

• 4+ years of experience in product management
• Previous experience building CRM or similar marketing products is preferred but not required
• A nuanced understanding of the methods of modern product discovery, product delivery, and user segmentation
• Ability to take a vague problem, research and prepare a compelling proposal for action that will drive key outcomes
• Experience leading cross-team research studies
• Excellent communication and interpersonal skills with the ability to align different teams around achieving business goals and outstanding user experiences

• A choice between medical plans with an option for 100% covered premiums 
• Fertility and adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave and up to 12 weeks to care for an ill family member
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop
• Hack week twice per year

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock.

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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