Everyone's story matters. Come shape your story with us at Riverty.
But where does that take you?
To one of our 30 hybrid workspaces – designed for exchanging ideas, learning from others, and shaping the way we work. An international community of over 4,000 people, representing almost 80 nationalities across 12 countries. United by one mission: Combining empathy, advanced technology and data-driven insights to keep people and businesses in flow. With payments made for them. So that they don't have to worry about it.
And there's more: We are part of the family-owned Bertelsmann group. Established. Corporate. In a fast-paced industry. We enable flexible payments in various industries, simplifying the financial management of known brands and helping people repay debt to build financial confidence. In short: shaping FinTech.
Job Description
We are looking for a
(Senior) Product Manager Consumer Touchpoints (m/f/d)
(unlimited, fulltime) Join our team at our locations in Oslo, Stockholm, Varberg, Helsinki or Copenhagen - flexible working conditions available
We are the most trusted invoice management provider in the Nordics.
As a (Senior) Product Manager for Consumer Touchpoints, you’ll shape the experiences through which consumers interact with us. You’ll own the product strategy and roadmap for your domains within our product "Invoicing as a Service", which offers a complete order-to-cash solution from invoice generation & distribution over payment and dunning to debt collection, including customer service, turning customer insights and data into scalable solutions that balance consumer needs, business impact and operational efficiency.
Your responsibilities will be:
- Define and drive the product strategy, roadmap and priorities for your consumer touchpoint domains - digital and human ones
- Own and continuously improve the user experience across consumer-facing touchpoints
- Identify customer needs and opportunities through user research, feedback, market insights and data
- Develop scalable and reusable product capabilities across your domains
- Define and track product KPIs, including conversion, digital self-service and customer satisfaction
Lead cross-functional collaboration with Product, Engineering, Operations, Commercial and Compliance
Define product requirements and be an integral part of the development process, closely collaborating with our platform team
- Ensure relevant regulatory and compliance requirements are considered within your domains
Qualifications
What you bring:
- Several years of Product Management experience in cross-functional product organizations
- Strong experience in product strategy, customer discovery and roadmap definition for digital products or services
- Expertise in relevant areas such as payments, dunning & collections, customer service or consumer self-service
- Strong analytical and data-driven mindset with a focus on outcome-oriented product decisions
- Strong stakeholder management and collaboration skills across Product, Engineering, Operations and Commercial
- Proactive and self-driven approach with the ability to make decisions in complex or ambiguous environments
- Strong communication skills in English (Swedish and Norwegian a plus) and the ability to influence across different teams and seniority levels
Additional Information
Disclosure requirements pertaining to the collection of your personal data:
Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.
The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.
You can contact the company’s Data Protection Officer at the above-mentioned postal address.
Further information on data protection and your rights can be found here.
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Skills Required
- Several years of Product Management experience in cross-functional product organizations
- Strong experience in product strategy, customer discovery, and roadmap definition for digital products or services
- Expertise in payments, dunning and collections, customer service, or consumer self-service
- Strong analytical and data-driven mindset focused on outcome-oriented product decisions
- Strong stakeholder management and collaboration skills across Product, Engineering, Operations, and Commercial
- Proactive, self-driven approach with the ability to make decisions in complex or ambiguous environments
- Strong English communication skills and ability to influence across teams and seniority levels
- Swedish or Norwegian language skills
What We Do
Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the entertainment group RTL Group, the trade book publisher Penguin Random House, the music company BMG, the service provider Arvato Group, Bertelsmann Marketing Services, the Bertelsmann Education Group and Bertelsmann Investments, an international network of funds. The company has 165,000 employees worldwide and generated revenues of €20.2 billion in the 2022 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world. Bertelsmann aspires to achieve climate neutrality by 2030.
