Location: London, United Kingdom
Employment type: Permanent, full-time, Office first
This role does not support Visa sponsorship and candidates must have the right to work in the UK.
Team descriptionThe Consumer Lifecycle team owns the product experience that turns SumUp app signups into active, transacting customers - from onboarding through to first transaction and ongoing engagement. As the sole Product Manager for consumer activation and engagement, you will own that funnel end to end, improving conversion at every stage.
What you'll do- Own the consumer onboarding funnel end to end: signup, identity verification (KYC), first funding, first transaction and habitual use
- Identify and ship product improvements at the biggest drop-off points, starting with the gap between KYC completion and first transaction
- Balance fraud and verification controls with a smooth, user-friendly product experience
- Run discovery, experimentation and iteration cycles against activation targets, and report progress to consumer leadership
- Experience leading a consumer product area with clear commercial and KPI accountability
- Strong track record of prioritising effectively across competing demands from multiple teams and stakeholders
- Experience driving engagement or retention within a consumer-facing mobile app used at scale
- Comfort balancing risk or compliance requirements against a smooth, user-friendly product experience
- Ability to build strong relationships across engineering, design, data and marketing, and communicate progress clearly to leadership
- 🌎 Opportunity to work with a truly global, multicultural team from our London Bridge location. This role
- involves an office-first setup
- 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
- 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
- 🏖 Generous time off: enjoy 28 days of paid leave, plus bank holidays and special leaves
- 📚 A dedicated annual L&D budget for attending conferences and/or advancing your career through further education
- 🏥 Health matters: private health insurance, including optical and dental
- 🚗 Life made easier: salary-sacrifice commuter benefits via Gogeta
- 💼 Financial security: retirement scheme (SumUp matches 7% when you contribute 5%)
- 🛡 Peace of mind: life insurance from MetLife for 2× your salary
- 🌴 Break4me: 1-month sabbatical after 3 years of service
- 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team
Be empowered to do more that matters.
At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 38 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.
Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.
SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.
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Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
Skills Required
- Experience leading a consumer product area with commercial and KPI accountability
- Strong prioritization skills across competing demands and multiple stakeholders
- Experience driving engagement or retention in a consumer-facing mobile app at scale
- Ability to balance risk or compliance requirements with a user-friendly product experience
- Ability to build relationships across engineering, design, data, and marketing
- Ability to communicate progress clearly to leadership
SumUp Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SumUp and has not been reviewed or approved by SumUp.
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Leave & Time Off Breadth — Paid time off is positioned as a standout, including 22 vacation days that increase with tenure, public holidays, a quarterly Wellness Day, special leave, and a fully paid one‑month sabbatical after three years. This combination makes time-off benefits feel notably robust in the overall rewards package.
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Healthcare Strength — Health coverage is described as comprehensive, with medical plan options (including carriers such as Cigna and Kaiser) plus dental and vision. Company-paid life insurance and disability coverage are also part of the protection package in the U.S. materials.
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Retirement Support — Retirement benefits include a published 401(k) match formula that provides an employer match up to a stated cap. The clarity of the match structure supports straightforward evaluation during offer comparisons.
SumUp Insights
What We Do
SumUp believes that every business should have access to affordable, easy-to-use financial solutions, no matter their size. That’s why more than 3 million businesses worldwide rely on SumUp to run their business. What started out as one card reader has now turned into a range of payment hardware, banking solutions, marketing, and loyalty tools, invoicing, and so much more. From sales and marketing to product and engineering, our cross-functional US team works together to ensure that small business owners can be successful doing what they love.
Why Work With Us
SumUp USA is part of the global SumUp organization that stretches across multiple continents from Berlin to Sao Paulo. Our teams are multicultural, have a collaborative mindset and bold goals. Join our mission if you want to become part of the success story and help empower over 3 million merchants using SumUp already!
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