Senior Product Manager, Collections

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Who we are:
Shape a brighter financial future with us.
Together with our members, we're changing the way people think about and interact with personal finance.
We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
SoFi is looking for a Senior Product Manager to lead development of our lending systems for Collections. In this role you will be responsible for defining, prioritizing, and building new capabilities so we can better serve our members as they make payments on their SoFi loans. This role is inherently cross-functional; you'll be working with partners across Risk, Operations, Legal, Compliance, Engineering, Design, and other product managers and teams.As a product leader in our organization, you will be expected to set ambitious goals, be gritty, and accountable to results. You'll play the critical role of bridging the technical and business worlds to deliver enhancements that delight our members and drive our business forward.
What you'll do:

• Build innovative solutions in a customer-centric environment - the solutions will include backend systems, user experiences, and tools for SoFi operations employees.
• Be able to work closely with engineering to own and dive deep into backlogs, definition of done, and technical requirements details.
• Work cross-functionally with stakeholders across risk, operations, legal, compliance, business units, and executive management to prioritize high impact product plans and translate customer needs into a product.
• Create, communicate, and evangelize a product roadmap for SoFi's collections systems.
• Own instrumentation and data for your products to drive deep understanding, innovation and product plans.
• Lead and communicate with a broad group of stakeholders in a fast-paced agile environment.
• Embody SoFi's values in your work.

What you'll need:

• Bachelor's degree or higher
• 5+ years of experience in product management
• Experience leading cross-functional teams to define and deliver products on deadlines with a software engineering team
• Demonstrated ability to understand and discuss technical concepts and business drivers, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners
• Very good attention to detail and ability to summarize complex issues
• Very good written and spoken communication skills
• Experience presenting to executive management
• Analytical approach and ability to use and work with data
• A proactive and accountable approach to your work
• Ability to lead and coordinate groups of people to make and execute plans
• Ability collaborating with remote teams
• Deep customer empathy and passion for helping people achieve their financial goals!

Nice to have:

• MBA
• Previous experience in fintech or lending

Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.