Senior Product Manager, Checkout

Team Name:

Battle.net & Online Products

Job Title:Senior Product Manager, Checkout

Requisition ID:R024214

Job Description:

The Battle.net & Online Products organization is home to 300+ superpowered engineers, product managers, and designers focused on the technology that powers Blizzard Entertainment’s games. Whether you’re playing one of our titles, chatting with friends, or just shopping online, B&OP ensures that our players are immersed in engaging, exciting, and secure experiences. We are looking for a Lead Product Manager to help drive the future vision and strategy of our on-theweb and in-game checkout product.

Starting from the moment a player enters a purchasing context and decides they have found a game or product they are interested in buying all the way through the checkout flow to the point where they have successfully completed a digital transaction and now have a shiny entitlement on their Battle.net account, this individual will partner with their fellow Tech and Design Leads to ensure our players have a best-in-class checkout experience.

In addition to one-time checkout, this team also owns our back-end subscription engine capability, so understanding how recurring payments work is important. While payment expertise is a big plus, this role and team does not own our payment processing gateway: that is owned by a partner team in our organization, which this team works very closely with.

This role is anticipated to be a hybrid work position, with some work on-site and some work-from-home. The potential home studio for this role is Irvine, CA.

Responsibilities

• Be an expert at how Ecommerce systems and experiences work, particularly within the buying context where a user has planned to purchase a product and is now in a checkout flow

• Champion the product by having a passion for deeply understanding the needs and challenges of our customers: look directly into our analytics solutions, identify problems, and partner with design and tech to generate solutions and deliver them iteratively for our players

• Think holistically through the user journey, including email communications for one-time and auto-recurring transactions

• Work closely with our game teams to ensure our checkout solution that is embedded in their games is an awesome and tightly integrated experience for players to start and complete their transaction of a digital in-game item

• Understand, maintain and drive forward our massive subscription engine and its recurring payment capabilities: in addition to having a functional understanding of the technology and how it works, be an expert at how this works in partnership with our game teams to enable cool player experiences

• Develop schedules and partner with team leadership to own execution and delivery of projects throughout their development lifecycle

Requirements

• Able to succeed within an everchanging environment, pushing the bleeding edge of new features while maintaining reliability and stability

• A minimum of 5 years of experience as a product or program manager, building world-class platforms and services, ideally in the Ecommerce domain

•  Experience managing teams of PMs and leading multiple simultaneous projects through the full software development life cycle

• Extraordinary verbal, written, and interpersonal communication skills. Comfortable giving presentations to large groups and senior management.

• Strong interpersonal skills and a love for collaboration

• Demonstrated success in delivering large, projects across multiple organizations

•  Highly technical background and deep understanding of APIs and back-end systems

Pluses

• Experience building out production infrastructure of an ecommerce platform that serves millions of customers daily

• Expertise in JIRA, Confluence, or comparable team collaboration applications

• Scrum Alliance Certifications (CSM, CSPO, CSP, etc.) or PMI Certifications (PMP, ACP, etc.)

• Bachelor’s degree in computer science or equivalent experience

• Demonstrated passion for games

Your Platform 

Best known for iconic video game universes including Warcraft®, Overwatch®, Diablo®, and StarCraft®, Blizzard Entertainment, Inc. (www.blizzard.com), a division of Activision Blizzard, which was acquired by Microsoft (NASDAQ: MSFT), is a premier developer and publisher of entertainment experiences. Blizzard Entertainment has created some of the industry’s most critically acclaimed and genre-defining games over the last 30 years, with a track record that includes multiple Game of the Year awards. Blizzard Entertainment engages tens of millions of players around the world with titles available on PC via Battle.net®, Xbox, PlayStation, Nintendo Switch, iOS, and Android. 

Our World 

Activision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet! 

Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! 

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners. 

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to [email protected]. General employment questions cannot be accepted or processed here. Thank you for your interest.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/.

In the U.S., the standard base pay range for this role is $80,800.00 - $149,400.00 Annual. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role’s range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed. While we strive to provide competitive offers to successful candidates, new hire compensation is negotiable.