As a key member of our product organization, you'll define the roadmap for care steerage capabilities, manage the complete product lifecycle, and partner closely with engineering, design, clinical operations, and go-to-market teams. Your work will directly influence how we help members navigate their healthcare journey and how we prove ROI to our employer and health plan partners.
- Own and communicate the product vision and multi-quarter roadmap for Care Steerage solutions, balancing member experience with business growth objectives
- Drive product development from concept through launch and optimization, ensuring on-time delivery of high-impact features
- Partner with engineering, design, and clinical teams using agile methodologies to deliver member-centric solutions
- Engage executive stakeholders, employer clients, and internal teams to align product strategy with market opportunities and customer needs
- Lead daily standups and sprint planning with cross-functional teams to maintain momentum and resolve blockers
- Triage and prioritize incoming requests, balancing planned roadmap work with urgent business needs
- Manage relationships with external technology vendors and integration partners
- Serve as subject matter expert for sales and customer success teams during client conversations and implementations
- Translate business requirements into detailed user stories and acceptance criteria in collaboration with engineering and design
- Define success metrics and KPIs that measure both member engagement and clinical/financial outcomes
- Analyze utilization patterns, user behavior, and business performance data to identify optimization opportunities
- Develop executive-level reports and presentations that communicate product impact and strategic recommendations
- Conduct market research and competitive analysis to inform product positioning and feature prioritization
- 4-6+ years of product management experience, preferably in healthcare technology, digital health, or B2B2C platforms
- Demonstrated success launching and scaling products that drive measurable business outcomes
- Strong analytical capabilities with experience defining metrics frameworks and translating data into actionable insights
- Natural collaborator who builds trust across engineering, design, clinical, operations, and commercial teams
- Sharp instinct for identifying self-service opportunities that improve member experience while reducing operational costs
- Experience with care navigation, provider search, network optimization, or steerage solutions
- Understanding of healthcare benefits, claims data, quality measures, or cost transparency
- Background working with complex, multi-sided platforms serving both consumers and enterprise clients
- Familiarity with healthcare compliance requirements (HIPAA, SOC 2, etc.)
Who we are
Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care.
We are looking for teammates to join us in building our company, culture, and Member experience who:
- Put people first, and make decisions with the Member’s best interests in mind
- Are active learners, constantly looking to improve and grow
- Are driven by our mission to measurably improve health and care each day
- Bring the energy needed to transform health and care, and move and adapt rapidly
- Are laser focused on delivering results for Members, and proactively problem solving to get there
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.
Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
- Competitive medical, dental, and vision coverage
- Competitive 401(k) Plan with a generous company match
- Flexible Time Off/Paid Time Off, 12 paid holidays
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
- Mental Health and Wellness benefits
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.
Top Skills
What We Do
Transcarent is a health and care experience company that makes it easy to get the high-quality, affordable health and care that everyone and their families deserve – where and when they want it, on their terms. Transcarent puts health consumers back in charge by directly connecting them with an integrated ecosystem of high-value providers and health solutions, providing transparent information, and offering trusted guidance – in as little as 60 seconds, 24/7/365, from the palm of their hand, often at no cost to Members and at a lower cost to their employer. Transcarent takes accountability for results – offering at-risk pricing models and transparent impact reporting to align incentives towards measurably better experience, better health, and lower costs.
