Your Future is our Future
At Lumeris, we believe that our greatest achievements are made possible by the talent and commitment of our team members. That's why we are actively seeking talented and collaborative individuals who are passionate about making a difference in the healthcare industry. Join us today as we strive to create a system of care that every doctor wants for their own family and become part of a community that values its people and empowers you to make an impact.
We're excited to consider every qualified candidate authorized to work in the United States, although we are unable to sponsor visas for this role at this time.
Position:Senior Product Manager - Cambridge, MAPosition Summary:We're seeking a Senior Product Manager to help deliver the next generation of AI-powered healthcare conversations through the Tom Conversation Platform.Reporting to the Sr. Director of Product, you'll partner closely on product strategy while owning day-to-day execution for one or more platform capabilities. You'll translate product vision into clear requirements, collaborate closely with engineering and AI teams, and ensure high-quality delivery of features that improve the reliability, safety, and effectiveness of our conversational AI platform.
This role is ideal for someone who enjoys solving complex technical problems, thrives in cross-functional environments, and is passionate about bringing AI-powered experiences to production.Job Description:
Key Responsibilities
Product Execution
- Partner with Product Leadership to translate product strategy and roadmap into actionable product requirements.
- Own the product backlog for assigned platform capabilities.
- Write detailed user stories, acceptance criteria, and functional requirements.
- Refine work with engineering teams and support sprint planning.
- Ensure features are delivered with a high level of quality and customer value.
AI Platform Delivery
Partner closely with Engineering, Prompt Engineering, AI, Clinical, and UX teams to deliver capabilities such as:
- Conversation orchestration
- Voice and messaging experiences
- Agent tooling
- Conversation memory
- Tool integrations
- AI safety guardrails
- Evaluation and observability
- Platform configuration
AI Quality
- Define acceptance criteria for AI-powered features.
- Partner with QA and engineering to evaluate AI performance.
- Review conversation transcripts and customer feedback to identify improvement opportunities.
- Help define success metrics including conversation quality, automation rates, customer experience, and safety.
- Support experimentation and iterative improvements through prompt tuning and platform enhancements.
Customer Partnership
- Participate in customer conversations to understand workflows and gather feedback.
- Translate customer needs into product requirements.
- Balance customer requests with scalable platform capabilities.
- Support customer demonstrations and feature validation activities when needed.
Cross-Functional Collaboration
- Work daily with Software Engineering, Prompt Engineering, Clinical, UX, and QA teams.
- Remove ambiguity by answering product questions quickly.
- Drive alignment across multiple teams throughout feature development.
- Support release planning and readiness activities.
Qualifications
- Bachelor's Degree in a technology or business-related field or equivalent.
- 8+ years of professional experience, including 5+ years in Product Management and Product Owner roles leading software products from concept through launch and optimization, and 3+ years within healthcare, health technology, payer, provider, population health, value-based care, or regulated healthcare environments.
- Technical understanding of AI systems, including LLMs, prompt engineering, evaluation frameworks, or agentic AI concepts.
- Demonstrated success prioritizing and delivering product roadmaps in agile environments with competing business, technical, and customer demands.
- Proven ability to make data-driven decisions, assess tradeoffs, and drive execution under tight timelines and evolving business requirements.
- Strong technical acumen, including experience with software architectures, APIs, system integrations, data pipelines (ETL/ELT), mobile applications, and platform-based product ecosystems.
- Hands-on experience defining, launching, or enhancing AI-enabled products, including Generative AI, conversational AI, machine learning, or predictive analytics solutions.
- Exceptional communication and stakeholder management skills, with a track record of influencing cross-functional teams and executive leaders to achieve business outcomes.
- Demonstrated ability to manage multiple priorities, balance strategic and tactical work, and deliver measurable results in high-growth, fast-paced organizations.
Preferred:
- Experience designing or producing conversational AI or voice AI products.
- Experience effectively collaborating with established engineering teams, including Prompt Engineers or AI/ML Engineers.
- Familiarity with Azure DevOps, Jira, Aha!, Miro, or similar tools.
Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.
The hiring range for this position is:
$143,190.00-$194,467.50Benefits of working at Lumeris
Medical, Vision and Dental Plans
Tax-Advantage Savings Accounts (FSA & HSA)
Life Insurance and Disability Insurance
Paid Time Off (PTO, Sick Time, Paid Leave, Volunteer & Wellness Days)
Employee Assistance Program
401k with company match
Employee Resource Groups
Employee Discount Program
Learning and Development Opportunities
And much more...
Be part of a team that is changing healthcare!
Member Facing Position: No- Not Member or Patient Facing PositionLocation:MassachusettsTime Type:Full timeLumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.Disclaimer:- The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential job duties and responsibilities.
Skills Required
- 8+ years of product management experience
- Direct experience building healthcare products
- Bachelor's degree in Computer Science, Engineering, Healthcare Management, Business, or a related field
- Hands-on exposure to EMR/EHR systems and clinical workflows
- Experience owning products end to end in complex, regulated environments
- Strong customer-facing experience with operators, clinicians, and physician leaders
- Working understanding of AI-enabled product workflows
- Excellent communication skills
Lumeris Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lumeris and has not been reviewed or approved by Lumeris.
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Leave & Time Off Breadth — Paid time off is characterized as generous, spanning vacation, sick time, holidays, wellness days, and a volunteer day. Paid medical and parental leave, flexible time off, and floating holidays are also included.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage with HSA/FSA options, plus company-paid life, AD&D, and short- and long-term disability. An Employee Assistance Program, wellness days, and well-being programs strengthen mental and physical health support.
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Retirement Support — A 401(k) savings plan with a company match is positioned as part of total compensation. This structure supports long-term financial planning for employees.
Lumeris Insights
What We Do
Lumeris is a tech-enabled value-based care company driving the future of healthcare through cloud-native platforms, AI, and data engineering. We partner with health systems, payers, and physicians nationwide to improve patient outcomes, lower costs, and reimagine the clinical experience. At the center of our technology strategy is Tom™, an industry-first AI-powered platform built on Google Cloud Platform. Tom uses advanced generative AI, agentic systems, and predictive analytics to reduce administrative burden, deliver real-time clinical insights, and help physicians focus on patients—not paperwork. Our engineers, data scientists, and clinicians work together to tackle challenges like: Designing scalable data pipelines that unify disparate health data (EHR, HL7, FHIR). Building and deploying production-grade AI/ML models on Vertex AI, BigQuery, and Dataflow. Operationalizing MLOps and AI Ops frameworks for speed, reliability, and compliance. Embedding LLM-powered agents into clinical workflows and patient-facing applications. Applying cloud-first design principles with modern stacks (Kubernetes, Terraform, Docker) to ensure scalability, security, and interoperability. With more than a decade of experience in value-based care, Lumeris combines deep healthcare expertise with a startup mindset in tech innovation. Every project directly impacts patient health, provider satisfaction, and the way care is delivered at scale.
Why Work With Us
For engineers and builders, Lumeris offers the chance to work on hard technical problems with real-world impact: data modeling at population scale, responsible generative AI in regulated environments, and modernizing clinical workflows for millions of patients.
