Wells Fargo is seeking a Senior Product Manager in Chief Administrative Office (CAO) Operations Excellence. The following role is posted in the Chief Administrative Office (CAO) for the Operational Excellence Team. Operations Excellence Maintenance & Enhancements (M&E) Team, a dedicated team focused on supporting, sustaining, monitoring, and optimizing our automation portfolio in production. This team will provide centralized ownership of maintenance and enhancements, production support, demand intake, operational governance, monitoring, and reporting across all Operations Excellence automations, regardless of technology or delivery team. Our Mission The M&E Team exists to ensure our automation solutions remain stable, compliant, efficient, and continue delivering value long after implementation. By centralizing operational ownership, we can improve reliability, accelerate enhancements, strengthen governance, and maximize the business value of our automation investments.
In this role, you will:
- Lead or participate in product management initiatives and deliverables for product lines or services
- Contribute to product analysis across applicable markets, conduct market research and market results-oriented analysis
- Review and analyze marketing programs for new products or enhancements including identification of market segments, product positioning, product bundling, pricing and profitability
- Resolve moderately complex issues and lead team to meet project goals, objectives and deliverables
- Ensure programs adhere to compliance, privacy regulations and policies
- Collaborate and consult with managers, analysts and project teams to ensure that goals are achieved
- Lead projects, teams or serve as a mentor
- Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics
- Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer
- 4+ years of Product Management experience, product development experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Product Management, Operations, Process Excellence, or Technology background.
- Experience managing application production support and operational backlogs.
- Strong stakeholder management and executive communication skills.
- Experience with Agile, Jira, ServiceNow, and operational governance.
- Knowledge of automation solutions (Power Apps, Power Automate, Alteryx, UiPath preferred)
- Ability to synthesize multi-dimensional, complex, and interrelated concepts into clear, consumable, implications, actions, and decisions
- Demonstrated track record of effective influencing and collaboration at all levels
- Exceptional problem solving abilities
- Exceptional ability to translate complex business and operational concepts so they are clearly understood in support of sound decisions to meet business objectives
- Excellent written and oral communication skills with ability to clearly communicate results
- Portfolio Operations Leadership
- Own RTB intake, prioritization, and backlog management.
- Manage maintenance, enhancement, production support, and operational work demand.
- Facilitate governance and prioritization forums with business stakeholders.
- Partner with LOB sponsors and technology teams to align operational priorities.
- Production Support Management
- Coordinate incident, problem, and service management activities.
- Manage ServiceNow queues, SLA performance, and escalation processes.
- Lead root cause analysis efforts and corrective action planning.
- Ensure operational risks are documented and mitigated.
- Product Ownership
- Maintain automation inventory and operational roadmap.
- Prioritize enhancements based on risk, value, and business impact.
- Coordinate release schedules and change management activities.
- Drive adoption of operational standards and controls.
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$87,000.00 - $140,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
11 Aug 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Skills Required
- 4+ years of Product Management experience, product development experience, or equivalent
- Product Management, Operations, Process Excellence, or Technology background
- Experience managing application production support and operational backlogs
- Strong stakeholder management and executive communication skills
- Experience with Agile, Jira, ServiceNow, and operational governance
- Knowledge of automation solutions (Power Apps, Power Automate, Alteryx, UiPath)
- Ability to synthesize complex, multi-dimensional concepts into clear actions and decisions
- Demonstrated track record of influencing and collaboration at all levels
- Exceptional problem solving abilities
- Excellent written and oral communication skills
Wells Fargo Compensation & Benefits Highlights
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Retirement Support — Retirement support is anchored by a dollar‑for‑dollar 401(k) match on employee contributions after one year of service, with an additional non‑matching company contribution for some lower‑paid employees. Access to an employee stock purchase plan further expands long‑term savings opportunities.
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Parental & Family Support — Family supports include up to 16 weeks of paid parental leave available from the first day of employment, plus paid critical‑caregiving leave and extensive backup care options. Fertility, adoption, and surrogacy programs are highlighted with meaningful coverage and reimbursements, including a combined lifetime maximum up to $35,000 for eligible expenses.
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Healthcare Strength — Health coverage is comprehensive from day one, spanning medical, dental, vision, mental health, prescriptions, and preventive care often fully covered in‑network. Employer cost‑sharing is emphasized alongside no‑cost counseling through the EAP within plan limits.
Wells Fargo Insights
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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