Make extraordinary happen
At NCS Australia, we’re the challenger alternative in technology services and consulting. With more than 47 years of Australian heritage, we partner with governments and leading organisations to solve complex challenges, embrace new opportunities and deliver outcomes that make a real difference.
Our people bring together expertise across technology, consulting, delivery, operations, sales and corporate functions. We work collaboratively, challenge the status quo and give our people the opportunity to make an impact — for our clients, our communities and each other.
Job DescriptionWe are looking for a Senior Product Manager (Authentication) to take domain ownership and provide strategic product leadership across our Customer Identity and Access Management (CIAM) transformation program. In this role, you will own the end-to-end authentication roadmap and backlog across digital and assisted channels, ensuring customer journeys strike the right balance between robust security, fraud prevention, regulatory compliance, and low-friction user experience.
Acting as the primary business product owner for our modern CIAM platform, you will drive product decisions and governance across login, step-up authentication, account recovery, adaptive/risk-based authentication, passwordless, and biometrics. You will work closely with executive stakeholders and cross-functional teams spanning Digital, Engineering, Cyber Security, Fraud, Risk, and Customer Care to standardize reusable authentication capabilities across the enterprise.
If you thrive on navigating complex dependencies, defining high-impact KPIs, and leading enterprise-scale platform migrations, this role presents an outstanding opportunity to shape our overarching identity vision.
Qualifications- Extensive Product Management or Product Owner experience leading initiatives within CIAM, Digital Identity, Authentication, or Cyber Security domains.
- Deep expertise in modern authentication concepts and standards, including OAuth 2.0, OpenID Connect, SSO, MFA, passwordless, biometrics, and risk-based adaptive authentication.
- Proven track record delivering enterprise-scale customer authentication platforms (such as Ping Identity, Okta/Auth0, ForgeRock, or equivalent).
- Solid understanding of digital customer journeys, identity lifecycle management, security controls, and fraud risk mitigation.
- Experience working within large-scale, highly regulated consumer environments (such as telecommunications or banking) is highly desirable.
- Exceptional senior stakeholder management and influencing skills, with a proven ability to align competing business, security, customer experience, and delivery priorities.
Why NCS?
This is a place for people who like to get stuck in, bring ideas to life and make things happen. You'll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career. Whether you want to deepen your expertise, explore something new or take your career in a different direction, there's room to make it your own. We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other.
Ready to make extraordinary happen?
We'd love to hear from you.
We celebrate diversity and inclusion
We value different perspectives, experiences and strengths our people bring. We're committed to an inclusive workplace where everyone has the opportunity to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process.
Important information
Applicants will need valid Australian work rights and may be required to undergo relevant background, probity and police checks.
Agencies: NCS accepts candidate submissions only from agencies on our preferred supplier panel through the NCS Agency Portal.
Skills Required
- Extensive Product Management or Product Owner experience leading initiatives in CIAM, digital identity, authentication, or cybersecurity
- Deep expertise in OAuth 2.0, OpenID Connect, SSO, MFA, passwordless authentication, biometrics, and risk-based adaptive authentication
- Proven experience delivering enterprise-scale customer authentication platforms such as Ping Identity, Okta/Auth0, ForgeRock, or equivalent
- Solid understanding of digital customer journeys, identity lifecycle management, security controls, and fraud risk mitigation
- Experience working in large-scale, highly regulated consumer environments such as telecommunications or banking
- Exceptional senior stakeholder management and influencing skills
- Valid Australian work rights
- Ability to undergo relevant background, probity, and police checks if required
What We Do
NCS in Australia is reinventing technology services from the inside out. We provide advisory, design, build and managed services to our clients, with unrivalled service, attention and understanding every step of the way. We understand day 1001 is just an important as day 1, and we collaborate with clients, striving to provide adaptive approaches, outcomes and thinking by keeping our eye on tomorrow and the days after tomorrow. Our diverse workforce of around 1,300 people has delivered a wealth of large-scale, mission-critical, and multi-platform outcomes for governments and businesses nationally. We are the Australian arm of the pan-APAC technology leader NCS Group, a subsidiary of Singtel Group. Combining the experience and expertise of its 13,000-strong team across 57 specialisations, NCS provides differentiated and end-to-end technology services to clients with its capabilities in digital, data, cloud and platforms, as well as core offerings in application, infrastructure, engineering and cybersecurity. NCS also believes in building a strong partner ecosystem with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information about NCS Australia, visit ncs.co/en-au or contact our team today. To learn more about NCS Group, visit ncs.co.
