The Role
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
The Role
We’re looking for a Senior Product Manager to lead one of the most important areas of our product — how customers engage with Zopa over time, and how we help them get more value from what we offer.
This role sits at the centre of our growth strategy. You’ll focus on how we deepen customer relationships, improve engagement, and increase the number of products each customer uses — all through our mobile app.
For our customers, the app is Zopa. It’s how they onboard, manage their money, discover new products, and build better financial habits. Your job is to make that experience feel intuitive, useful, and well-timed — while also delivering meaningful commercial impact.
You’ll define and optimise the levers that matter most:
- Products per customer
- Engagement (DAU / MAU)
- Customer satisfaction and sentiment
You’ll look across the full customer lifecycle, spotting where we can better connect customer needs with the right products — and then working with your team to build the experiences that make that happen.
What You’ll Do
- Owning and improving key commercial outcomes, including engagement, cross-sell and in-app customer satisfaction
- Identifying and scaling growth opportunities across the customer lifecycle, from onboarding through to long-term retention
- Designing and testing ways to improve how customers discover and adopt additional products. This includes working closely with our marketing teams to test personalisation, messaging, and timing to drive cross-sell.
- Using data to guide decisions — defining the right leading metrics to focus on, running experiments, and understanding what genuinely drives a causal change in behaviour
- Shaping in-app journeys so they feel simple, relevant, and timely, reducing friction wherever possible
- Working closely with engineering and design teams to build the tools to deliver high-quality, consistent native experiences across iOS and Android
- Aligning stakeholders around opportunities, and balancing short-term performance with long-term customer value
- Continuously improving how we work — from experimentation speed to prioritisation and decision-making
About You
- You’ve spent several years in Product Management, ideally working on consumer-facing or high-scale digital products
- You’ve owned and moved meaningful metrics — whether that’s engagement, conversion, retention, or revenue
- You think in terms of systems and levers, not just features — you’re interested in working out what drives causal behaviour changes and the leading metrics to drive that
- You’re comfortable working with data, from defining metrics to running experiments and making decisions with imperfect information
- You care about building experiences that are both useful for customers and valuable for the business
- You’re comfortable working on mobile products, and enjoy collaborating closely with iOS and Android teams
- You have a good sense of when to move quickly and when to invest for the long term
- You communicate clearly and bring people with you — even when working across different teams and priorities
- You’re comfortable operating in a fast-moving environment where not everything is fully defined
At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.
You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
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The Company
What We Do
We’re Zopa, and we want to make money work better for you. Our diverse team is united in their mission of creating simple, fair and honest financial products that have the customer’s needs at their heart. We’re proud that this dedication is reflected in our excellent rating on TrustPilot. We’ve always been unapologetically honest with our customers, and value the same in return. Their feedback helps us shape what we build, so we can provide a bank fit for today, and for the future. We’re not the new kids on the block though - we’ve been a pioneering force in finance for 16 years. In 2005, we built the first ever peer-to-peer (P2P) lending company, giving our customers access to loans built for real-life and intelligent investments backed by cutting-edge tech. In 2020, we launched Zopa Bank, meaning we could offer more – like fixed term savings backed by FSCS protection and a credit card to help customers take control of their finances. We’ve lent out over £6 billion and are proud to have made money work better for over half a million people across the UK, whether they were looking to borrow or save.
