The Role
Lead the AI Voice product roadmap, monitor conversational AI performance (accuracy, resolution, latency), engage hotel clients to gather requirements, and coordinate cross-functional teams to prioritize reliability, scale, and rollout of new AI voice capabilities.
Summary Generated by Built In
About Us
Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.
Join us in shaping the future of hospitality!
About the Role
We're looking for a Senior Product Manager to help drive Canary's AI Voice product — the system that powers intelligent, real-time voice interactions between hotels and their guests. This role sits at the intersection of cutting-edge AI and the day-to-day realities of enterprise hospitality, covering the full conversational AI lifecycle.
If you're technically curious, customer-focused, and energized by turning complex problems into great products, let's talk.
Responsibilities
- Execute the roadmap for AI Voice — translating customer needs and business priorities into a clear plan for what ships and when.
- Monitor AI accuracy, resolution rates, and system performance, and surface actionable improvements before customers feel the impact.
- Engage directly with hotel clients and internal stakeholders to understand operational pain points — staffing constraints, call volume spikes, multilingual guests — and turn them into product requirements.
- Collaborate with Engineering, AI/ML, and Infrastructure to help prioritize platform investments around reliability, latency, and scale.
- Track the KPIs that matter — resolution rate, accuracy, latency, containment — and use that data to inform prioritization and communicate progress.
- Work cross-functionally with engineering, sales, and customer success to keep teams aligned as new AI capabilities move from development into rollout.
Qualifications
- 5+ years in product management, with experience shipping AI, conversational AI, or technically complex SaaS products.
- Enough technical fluency in conversational AI — LLMs, NLP, dialog management — to collaborate effectively with engineers and ask the right questions.
- Strong analytical skills and comfort connecting product metrics to customer and business outcomes.
- Experience working directly with customers and incorporating their feedback into what you build.
- Ability to work cross-functionally and keep teams aligned without direct authority.
Compensation
Target cash compensation ranges from $160,000 - $200,000, including a fixed annual salary and a performance-based bonus paid quarterly.
This role also includes a stock option grant, subject to board approval.
Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.
We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
Skills Required
- 5+ years in product management, with experience shipping AI, conversational AI, or technically complex SaaS products
- Technical fluency in conversational AI (LLMs, NLP, dialog management) to collaborate effectively with engineers
- Strong analytical skills and comfort connecting product metrics to customer and business outcomes
- Experience working directly with customers and incorporating their feedback into product development
- Ability to work cross-functionally and keep teams aligned without direct authority
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The Company
What We Do
Canary Technologies is a leader in hospitality technology that provides hoteliers with easy, intuitive, and secure solutions to help hotels provide an ideal guest experience.
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