Experian is a global data and technology company that powers opportunities for people and businesses around the world. We operate across a wide range of markets, including financial services, healthcare, automotive, agribusiness, insurance, among others. Experian invests in people and in advanced new technologies to unlock the power of data. We have an incredible team of 25,200 employees across 32 countries.
Our uniqueness is valuing yours. Experian’s people-centric, inclusive, and purpose-driven culture has been recognized with several awards — including World’s Best Workplaces™ 2025 (Fortune Global Top 25) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to understand why. Experian is also proud to be an equal opportunity and affirmative action employer.
Job DescriptionExperian's Enterprise Software Solutions (ESS) business is accelerating the adoption of AI-native products that transform Credit, Fraud, and Identity Operations. Our mission is to empower organizations with intelligent solutions that improve analyst productivity, decision quality, auditability, compliance, and customer experience through scalable AI-powered workflows and decision support capabilities.
As a Senior Product Manager, you will own the end-to-end product lifecycle for AI-powered Credit and Fraud Operations products, leading product discovery, strategy, roadmap prioritization, and delivery execution. You will work closely with global Engineering, Applied AI/ML, Design, and business stakeholders to build innovative AI-native experiences including intelligent agents, case management solutions, and operational workflows that drive measurable business outcomes in highly regulated environments.
You will play a key role in defining how AI is embedded into operational processes, balancing customer needs, business objectives, compliance requirements, and technical feasibility while influencing cross-functional teams across multiple regions.
The context of this role involves operating within a high-growth AI product environment, partnering with globally distributed teams, managing competing stakeholder priorities, and delivering scalable solutions that meet governance, auditability, and regulatory requirements.
Responsibilities
- Define and own the product vision, strategy, and roadmap for AI-powered Credit and Fraud Operations products, ensuring alignment with customer needs and business objectives.
- Lead continuous product discovery activities, identifying operational pain points, validating opportunities, and translating user insights into product initiatives.
- Partner closely with Engineering, Design, and Applied AI/ML teams to deliver AI-native agent capabilities and case management experiences.
- Define AI feature requirements including prompts, agent workflows, evaluation criteria, guardrails, and human-in-the-loop controls to ensure responsible AI adoption.
- Drive global co-development across multiple regions, ensuring alignment on priorities, governance standards, dependencies, and customer experience outcomes.
- Facilitate stakeholder workshops and executive discussions to prioritize initiatives, establish execution plans, and align product investments with strategic goals.
- Ensure product solutions meet compliance, governance, auditability, and regulatory requirements in highly regulated financial services environments.
- Monitor product performance, operational metrics, customer outcomes, and adoption trends to inform roadmap decisions and continuous improvement initiatives.
- Collaborate with regional and global product leaders to balance strategic objectives, technical constraints, and customer experience considerations.
- Act as the primary product voice for AI-powered operational solutions, connecting business, technology, and customer stakeholders to drive successful product outcomes.
- Advanced English proficiency with confidence communicating and collaborating in a global environment.
- Bachelor's degree or equivalent professional experience.
- Experience in Product Management, preferably within regulated and complex environments.
- Experience building and delivering AI/GenAI-powered products and solutions.
- Strong understanding of product discovery methodologies, including customer journey mapping, JTBD (Jobs To Be Done), and hypothesis-driven development.
- Solid experience with Agile product delivery, backlog management, sprint planning, and roadmap prioritization.
- Practical experience defining AI-powered experiences, including prompts, agent workflows, evaluation frameworks, and responsible AI guardrails.
- Knowledge of Credit, Fraud, Identity Verification, KYC, AML, underwriting, or related operational domains is highly desirable.
- Experience working with API-based products, platform architectures, and distributed global teams.
- Strong analytical thinking and data-driven decision-making capabilities.
- Excellent stakeholder management and communication skills, with the ability to influence senior leaders across business and technical functions.
- Experience collaborating with Engineering, Applied AI/ML, UX/UI Design, Operations, Risk, Compliance, and Governance teams.
- Demonstrated AI Builder fluency, including the ability to specify, iterate, and evaluate AI-powered experiences through prompt design, agent orchestration, tool-use flows, evaluations, and human oversight mechanisms.
- Strong ownership mindset, ability to operate under ambiguity, and passion for solving complex operational challenges through innovative technology solutions.
Nice to have:
- Experience in Financial Services, Fintech, Risk, Credit, Fraud, or Identity domains.
- Experience launching and scaling AI-native products in enterprise environments.
- Familiarity with AI governance, observability, evaluation frameworks, and responsible AI practices.
- Experience influencing and leading cross-functional teams without direct management responsibility.
- Knowledge of Jira, Confluence, product analytics platforms, and AI development ecosystems.
At Serasa Experian, we believe that diversity is essential for a healthier and more innovative work environment, where everyone can share experiences and express their ideas. That’s why we promote several initiatives to support inclusive recruitment and the professional development of our people.
We also have our affinity groups, created to empower and support individuals from underrepresented groups: ExperianPride (LGBTQIAPN+ community), Ubuntu (racial equity), Women in Experian (gender equity), Aspire (people with disabilities), and Connecting Generations (generations).
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Skills Required
- Advanced English proficiency with confidence communicating in a global environment
- Bachelor's degree or equivalent professional experience
- Experience in Product Management
- Experience building and delivering AI/GenAI-powered products and solutions
- Strong understanding of product discovery methodologies (customer journey mapping, JTBD, hypothesis-driven development)
- Solid experience with Agile product delivery, backlog management, sprint planning, and roadmap prioritization
- Practical experience defining AI-powered experiences, including prompts, agent workflows, evaluation frameworks, and responsible AI guardrails
- Experience working with API-based products and platform architectures
- Strong analytical thinking and data-driven decision-making capabilities
- Excellent stakeholder management and communication skills, ability to influence senior leaders
- Experience collaborating with Engineering, Applied AI/ML, UX/UI Design, Operations, Risk, Compliance, and Governance teams
- Demonstrated AI builder fluency: specify, iterate, and evaluate AI experiences via prompt design, agent orchestration, tool-use flows, evaluations, and human oversight
- Knowledge of Credit, Fraud, Identity Verification, KYC, AML, underwriting, or related operational domains
- Experience in Financial Services, Fintech, Risk, Credit, Fraud, or Identity domains
- Experience launching and scaling AI-native products in enterprise environments
- Familiarity with AI governance, observability, evaluation frameworks, and responsible AI practices
- Experience influencing and leading cross-functional teams without direct management responsibility
- Knowledge of Jira, Confluence, product analytics platforms, and AI development ecosystems
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
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Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
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Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
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Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
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What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
