The Role
Own end-to-end strategy, roadmap, delivery, adoption, safety, and commercial readiness for AI-native cybersecurity products. Conduct customer and partner discovery, lead 0-to-1 launches, define experimentation and evaluation frameworks, and collaborate with engineering, design, sales, finance, and executives. The role requires hands-on LLM product expertise, strong judgment in ambiguous environments, and a focus on trusted AI experiences for security professionals and MSP/MSSP partners.
Summary Generated by Built In
About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
The Accelerating AI team's charter is broad and moving quickly. This role adds ownership depth where the portfolio needs it most. The specific assignment will be set at the offer stage based on portfolio priority, candidate strengths, and team fit.
Whichever surface you take, you own it end to end. You are expected to define the strategy, defend the sequencing, and answer for the results.
What You Will Do
- Own Product strategy and roadmap for your surface. You are at the forefront of agentic security, defining the future of how security teams operate at scale. You’ll set clear priorities that drive your product from definition through launch.
- Customer and partner discovery. Run design partner and MSP partner research sessions, separate signal from noise, and convert what you learn into roadmap decisions. Keep testing and revising that signal as usage data and customer feedback come in.
- Shipped product. Lead 0-to-1 delivery against committed dates by working directly with engineering, design, and go-to-market teams. Make clear trade-offs, keep scope disciplined, and get the product into customer hands.
- Adoption and engagement. Set and hit activation, usage, and retention targets. Run the experimentation program that moves those numbers.
- Quality, safety, and trust. Partner with the Securing AI PM and the AI Safety Office so your surface meets Sophos's internal AI standards. Define and maintain the eval framework for your product.
- Commercial readiness inputs. Supply requirements and evidence for packaging, licensing, and MSP/MSSP model decisions for your surface. Work with pricing, finance, sales, and other business teams so the commercial model reflects customer value and Sophos business goals.
- Prototypes, not just specs. PMs on this team are expected to use AI tooling to test concepts, expose product risks, and make decisions more concrete before asking engineering to build.
- Executive and field communication. Contribute to weekly updates, launch standups, QBR material, and enablement content. Brief executives and internal field audiences clearly and regularly.
What You Will Bring
- 5+ years of product management or related industry experience
- Demonstrated track record building for expert users, with a strong intuition for delivering the right solution for the right problem at the right time
- Direct, hands-on experience with the LLM product stack: RAG, prompt engineering, evals, model selection trade-offs, latency versus quality decisions, and hallucination mitigation.
- Strong instincts for what makes AI features get used versus abandoned. You have opinions on onboarding, default behaviors, engagement expansion, and correcting the failure modes that erode trust.
- Executive-grade written and verbal communication. This team operates in a tight loop with the CEO, President, CTO, and other executives, and the ideal candidate will navigate the different stakeholders with ease.
- Have hands-on experience driving action in ambiguous spaces.
- Cybersecurity, security operations, IT operations, or observability product experience.
- Hands-on experience with agentic systems: tool-calling, multi-agent orchestration, MCP, or similar.
- Experience with AI governance, data loss prevention, or acceptable-use policy enforcement.
- MSP or MSSP channel product experience, including multi-tenant and partner-delivered motions.
Strong Plus
In the United States, the base salary for this role ranges from $162,000 to $270,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package. A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.
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Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
Skills Required
- 5+ years of product management or related industry experience
- Demonstrated experience building products for expert users
- Hands-on experience with the LLM product stack, including RAG, prompt engineering, evaluations, model selection, latency-versus-quality trade-offs, and hallucination mitigation
- Strong understanding of AI feature adoption, onboarding, default behaviors, engagement expansion, and trust-related failure modes
- Executive-grade written and verbal communication skills
- Hands-on experience driving action in ambiguous environments
- Cybersecurity, security operations, IT operations, or observability product experience
- Hands-on experience with agentic systems, tool-calling, multi-agent orchestration, MCP, or similar technologies
- Experience with AI governance, data loss prevention, or acceptable-use policy enforcement
- MSP or MSSP channel product experience, including multi-tenant and partner-delivered motions
- Legal authorization to work in the posted jurisdiction without employer sponsorship
Sophos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sophos and has not been reviewed or approved by Sophos.
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Leave & Time Off Breadth — Time away is positioned as broad, with company-wide wellness days plus dedicated learning days and paid volunteer time.
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Parental & Family Support — Family-related leave appears more comprehensive than baseline offerings, including paid parental leave, caregiver leave, and extended bereavement leave.
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Wellbeing & Lifestyle Benefits — Wellbeing support is emphasized through always-available assistance resources and a Calm subscription, suggesting a lifestyle-oriented benefits approach.
Sophos Insights
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The Company
What We Do
Cybersecurity Evolved. As a worldwide leader in next-generation cybersecurity, Sophos protects nearly 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats. Powered by SophosLabs – a global threat intelligence and data science team – Sophos’ cloud-native and AI-enhanced solutions secure endpoints (laptops, servers and mobile devices) and networks against evolving cybercriminal tactics and techniques, including automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more.
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