About the role:
- We’re looking for a strategic and results-driven Senior Product Manager to lead the creation and growth of AI-powered agents within our Agents for Good team. In this role, your ability to think boldly, act with curiosity, and deliver meaningful outcomes will help reimagine how social impact organizations get work done through intelligent automation. You’ll operate at the intersection of product strategy, data, and customer value—partnering across teams to launch new innovations while scaling existing solutions that expand what’s possible for purpose-driven organizations.
What you'll do:
- Lead end-to-end product development by identifying, validating, and launching new AI-powered agents—from initial concept through market adoption
- Drive customer and business impact by increasing adoption, improving engagement, and growing revenue through thoughtful product enhancements
- Build solutions that matter by ensuring agents deliver high-quality, reliable, and responsible AI experiences through continuous iteration and feedback
- Use data to inform decisions by defining and tracking key metrics tied to customer outcomes, usage, and growth
- Partner cross-functionally with engineering, design, go-to-market, and customer success teams to align strategy and deliver impactful results
- Shape the future of agentic AI by identifying new opportunities, challenging assumptions, and contributing to long-term innovation within Agents for Good.
What you'll bring:
- 5+ years of product management experience building and scaling SaaS, platform, or AI-driven products
- Strong knowledge of product lifecycle management and experimentation frameworks, combined with data analysis and performance metrics
- Understanding of customer workflows and AI-driven solutions, including how to translate insights into scalable product capabilities
- Proven experience delivering products from concept to launch, with the ability to manage multiple initiatives in fast-paced environments
- Able to deliver products that meet required standards of quality, security and operability
- Able to work flexible hours as required by business priorities
- Experience collaborating with cross-functional teams including engineering, design, sales, and customer success to deliver customer-centric solutions.
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Skills Required
- 5+ years of product management experience building and scaling SaaS, platform, or AI-driven products
- Strong knowledge of product lifecycle management and experimentation frameworks, combined with data analysis and performance metrics
- Understanding of customer workflows and AI-driven solutions and translating insights into scalable product capabilities
- Proven experience delivering products from concept to launch and managing multiple initiatives in fast-paced environments
- Ability to deliver products that meet required standards of quality, security, and operability
- Willingness to work flexible hours as required by business priorities
- Experience collaborating with cross-functional teams including engineering, design, sales, and customer success
Blackbaud Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blackbaud and has not been reviewed or approved by Blackbaud.
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Leave & Time Off Breadth — Paid time off, paid holidays, and “wellbeing days” are emphasized, and feedback suggests PTO is a consistent strength. Remote/hybrid flexibility further supports time-away needs.
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Wellbeing & Lifestyle Benefits — Wellbeing programs, health coaching, and flexibility (including remote/hybrid schedules) are highlighted as part of a holistic support approach. Tuition reimbursement, wellness recognition, and home-office support add everyday value.
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Inclusive Benefits Coverage — Benefits extend to mental health support, fertility options, and travel support for abortion care, with parental leave also included. These offerings signal attention to diverse needs across life stages.
Blackbaud Insights
What We Do
Blackbaud unleashes the potential of the people and organizations who change the world. As the leading software provider exclusively dedicated to powering social impact, Blackbaud expands what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers. Built specifically for fundraising, nonprofit financial management, digital giving, grantmaking, corporate social responsibility and education management, Blackbaud’s essential software accelerates impact through unmatched expertise and powerful data intelligence. Millions of people across more than 100 countries connect, give, learn, and engage through Blackbaud platforms.
Why Work With Us
We’re here to fuel impact that creates a better, more connected world. When nonprofits, social impact teams, schools and individual change-makers have powerful and effective foundational infrastructure, they transform our communities and our world.
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