Lendi Group is transforming the way Australians find, buy and own property. As the company behind Lendi — Australiaʼs original and #1 digital mortgage brand — and the iconic Aussie franchise network, we combine technology, distribution and deep property expertise to support customers across their entire property journey.
Powered by our proprietary AI platform and a national network of 1,300 brokers and 220 retail stores, Lendi Group now manages a $107B+ loan book and continues to set the pace in the industry, recently recognised as Aggregator of the Year.
Through our integrated Find–Buy–Own ecosystem and industry-leading Agentic platform, weʼre redefining how property decisions are made — delivering greater confidence, speed and simplicity for customers.
This role sits at the centre of that next phase of growth.
To learn more about life at Lendi Group check out our blog: https://www.lendi.com.au/inspire/category/life-at-lendi/
- Innovation at Our Core – We challenge the status quo and push boundaries to create better solutions, with a goal of becoming AI-native by June 2026.
- Work with the Best – Collaborate with some of the brightest minds in fintech, financial services, and strategy.
- Make an Impact – Contribute to meaningful projects that shape our business and the future of property finance.
- Grow & Evolve – Develop your skills and advance your career in a fast-moving, purpose-driven environment.
About the role
The Senior Product Manager, Agentic Products & Customer Communications will own two strategically important product domains for Lendi Group: the internal AI agents that help our brokers deliver better outcomes, and the shared communications capabilities that enable more connected and effective customer experiences.
You’ll have end-to-end accountability for our core internal agentic products, including Broker GPT, Pricing Agent, Valuation Agent and Deal Ready Agent, as well as new agents that emerge as our AI capabilities evolve. These products support critical broker and operational workflows, helping our teams work more efficiently and deliver better experiences for customers.
You’ll also shape Lendi Group’s customer communications strategy and shared capabilities across agentic chat, SMS, voice, outbound dialler, WhatsApp and emerging messaging technologies. Working closely with Product Managers across our customer domains, you’ll set the direction, standards and roadmap that enable more joined-up customer communications.
This is a senior product role spanning strategy, discovery, delivery, adoption and optimisation. You’ll lead a cross-functional squad, coach a Product Manager, and partner across Product, Design, Engineering, Data, Operations, Legal, Compliance and commercial teams. Success will mean more productive brokers, trusted and adopted agent experiences, and stronger customer contactability and engagement.
Job Description- Own the product strategy, roadmap and prioritisation for Lendi Group’s internal agentic products and shared customer communications capabilities, aligning investment with customer, broker and business outcomes.
- Lead the development, adoption and optimisation of Broker GPT, Pricing Agent, Valuation Agent, Deal Ready Agent and emerging internal agents.
- Identify high-value opportunities to apply AI and automation across broker and operational workflows, using discovery and evidence to determine when agentic, deterministic or operational solutions are the best path to value.
- Define MVPs, pilots, rollout plans and success measures for agentic products, ensuring experiences are scalable, accurate, trusted and compliant by design.
- Shape the enabling product strategy and roadmap for customer communications across agentic chat, SMS, voice, outbound dialler, WhatsApp and emerging messaging technologies.
- Partner with Product Managers across Lendi Group to understand domain and channel needs, establish reusable communications capabilities and enable coherent customer experiences without duplicating ownership.
- Own the roadmap, governance, adoption and performance of Lendi Group’s established WhatsApp integration, while contributing product expertise to commercial and vendor discussions.
- Lead a cross-functional squad across Product, Design, Engineering, Data and QA, setting clear priorities and maintaining disciplined discovery, delivery and release planning.
- Align senior stakeholders across Product, Engineering, AI, Legal, Compliance, Operations and go-to-market teams, and represent the portfolio in governance forums with clear communication of priorities, performance, dependencies and risks.
- Establish and monitor measures across broker productivity, agent quality and trust, product adoption, customer contactability and engagement, using evidence to prioritise and continuously improve the portfolio.
- Manage and coach a Product Manager, strengthening product practice, prioritisation, commercial judgement and customer-centric thinking.
- Demonstrated success operating at Senior Product Manager level, owning complex digital products, platforms or customer journeys from strategy through delivery, adoption and optimisation.
- Proven experience delivering digital products in a highly regulated environment, with a strong understanding of risk, privacy, consent, governance and compliance-by-design.
- Proven experience building and delivering AI-enabled or agentic products, with hands-on product experience across agentic workflows, conversational experiences, evaluation, accuracy, guardrails and responsible AI practices.
- Strong end-to-end product management capability across strategy, discovery, prioritisation, MVP definition, experimentation, delivery and performance optimisation.
- Demonstrated ability to lead complex, cross-functional initiatives and influence senior stakeholders across Product, Design, Engineering, Data, Operations, Legal, Compliance and commercial teams.
- Experience leading and developing cross-functional product teams, including coaching Product Managers and creating clarity and momentum without relying on formal authority.
- Strong customer and commercial judgement, with the ability to balance user needs, business value, operational efficiency, scalability and risk.
- Strong technical fluency and data literacy, with the ability to work effectively with engineering teams, understand platforms and integrations, define meaningful success measures and make evidence-based decisions.
- Experience with customer communications platforms, conversational AI, contact centres, CRM, voice, messaging or omnichannel orchestration is highly desirable.
- Experience in financial services, lending, mortgage broking or property will be highly regarded.
Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.
We support our people in a variety of ways, but a few of the benefits that our people rave about include:
- A vibrant, relaxed, yet professional culture.
- Hybrid working arrangement designed to support work-life balance, while fostering meaningful connection and collaboration.
- A holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work.
- Generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
- An additional week’s Loyalty Leave each year after reaching 3 years’ service.
- Wellness initiatives with a strong focus on psychological safety.
We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.
Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.
This is an opportunity to shape the future of a fast-growing, purpose-driven company that’s transforming the homeownership journey.
Ready to contribute to Lendi Group’s next chapter? Apply now and be part of something big!
#lendigroup #LI-AMH1 #LI-hybrid
Skills Required
- Demonstrated success operating at Senior Product Manager level, owning complex digital products, platforms, or customer journeys from strategy through optimisation.
- Experience delivering digital products in a highly regulated environment, including risk, privacy, consent, governance, and compliance-by-design.
- Experience building and delivering AI-enabled or agentic products, including agentic workflows, conversational experiences, evaluation, accuracy, guardrails, and responsible AI.
- Strong end-to-end product management capability across strategy, discovery, prioritisation, MVP definition, experimentation, delivery, and performance optimisation.
- Ability to lead complex cross-functional initiatives and influence senior stakeholders across Product, Design, Engineering, Data, Operations, Legal, Compliance, and commercial teams.
- Experience leading and developing cross-functional product teams, including coaching Product Managers.
- Strong customer and commercial judgement, balancing user needs, business value, operational efficiency, scalability, and risk.
- Strong technical fluency and data literacy, including understanding platforms and integrations and defining meaningful success measures.
- Experience with customer communications platforms, conversational AI, contact centres, CRM, voice, messaging, or omnichannel orchestration.
- Experience in financial services, lending, mortgage broking, or property.
What We Do
We are one of Australia’s fastest growing fintechs, building market leading technology to transform the home loan industry through our powerhouse property lending brands and networks - Aussie and Lendi. Lendi Group exists to transform the stressful, disjointed and sometimes overwhelming journey of financing a property into a friction-free experience for everyone involved. Our cross-functional team of super smart experts and brokers power our brands, products, services, relationships and platforms to help more Australians secure their property dreams, seamlessly. With a shared history of challenging the status quo, our brands provide different experiences for customers but the endgame is always to help more Australians achieve their home ownership dreams.
