Senior Product Management Manager

Bellese is a mission-driven Digital Services Company committed to pioneering innovative technology solutions in civic healthcare. Our dedication lies in making a meaningful impact on public health outcomes. 

Driven by service design, we strive to know the “Why” to understand the healthcare journey for patients, caregivers, providers, payers, and policymakers. Our goal is to design and build solutions that reduce confusion, provide clarity, support decision making, and streamline the process so that we and our partners can focus on providing better health outcomes by improving patient care and reducing costs and burden.

The Hospital Quality Reporting (HQR) Secure Portal is the only CMS-approved website for secure communications and health care quality data exchange between quality improvement organizations, hospitals, physician offices, nursing homes, end-stage renal disease networks and facilities, and data vendors.

It provides secure data exchange to and within various CMS quality reporting programs, including Hospital Inpatient Quality Reporting, Hospital Outpatient Quality Reporting, Inpatient Psychiatric Facility Quality Reporting, Prospective Payment System-Exempt Cancer Hospital Quality Reporting, Ambulatory Surgical Center Quality Reporting, and the Medicare Promoting Interoperability Program.

Background check requirements

• US Citizenship or documented proof of eligibility to work in the US
• Has been living in the US for at least the past 3 years
• Successful candidate is subject to a background investigation by the government and must be able to meet the requirements to hold a position of Public Trust
• Disclaimer: Medical or recreational marijuana use is still considered illegal at the federal level, regardless of state laws allowing such, and may affect your ability to obtain Public Trust. (see article)

Joining our team at Bellese Technologies isn't just about the work—it's about the perks and benefits that make every day a little brighter.

• Four weeks paid time off yearly (prorated based on start date for the first year)
• 10 paid company holidays
• Flexible schedule and remote-first culture
• $3000 annual education stipend
• Work from home setup including a Macbook 
• Collaborative, learning environment
• Medical, dental, and company-paid vision insurance
• Optional HSA account with some medical plans and a company contribution
• Company paid basic life and AD&D insurance coverages
• Company paid short and long term life insurance
• Optional critical illness and accident insurance
• 401K plan with 3% safe harbor contribution
• Wellness resources and virtual care
• Perks Plus employee discounts

You will like it here if

• You foster a collaborative ethos, driven by the mission to deliver exceptional customer service to clients. You are passionate about Healthcare and changing the healthcare landscape. You’re an out of the box thinker, always striving to know the “why” when it comes to building solutions. You excel in a team-oriented, remote-first environment characterized by mutual respect and open communication. Your adaptability and ability to navigate challenges ensure your success in any situation.

The ideal candidate will have

•  8 or more years of experience as a customer-facing digital product manager in a cross-functional agile environment, ideally in the public sector, professional services or a highly regulated industry.
• To be successful, this person must have a deep understanding of the consulting mindset, user-centered prioritization and the ability to build trust with a wide variety of stakeholders in a complex organization.
• Success requires a candidate who has excellent communication, collaboration and technical product skills.
• This is a people management role, requiring proven experience as a direct manager overseeing performance and professional development of other Product Managers. 

Being a Product Manager in the public sector

• is both challenging and rewarding. With the civic-tech movement at its early stages, Product Managers can play a vital role in shaping the movement and guiding it towards a direction where policy and technology can work hand-in-hand to create inclusive and easy to access digital services.
• Bellese Product Managers have the opportunity to:
• Facilitate the conversation and implementation of best practices that can improve processes and ways or working, such as expanding product thinking
• Assist in creating a culture of innovation, collaboration and cross-functional work
• Mitigate skepticism to change by demonstrating the benefits of working transparently and collaboratively across functions
• Champion skill diversity in team composition
• Prioritize responsible innovation

What You Can Expect

• Our work moves fast and so will you! With the support of your manager, team members and the Bellese community, you’ll dive right into getting familiar with Bellese and your program. This role requires a proactive self-starter who is comfortable taking an early lead while remaining humble, collaborative and flexible. Your first year at Bellese might look something like this:
• Week 1 Get to know your manager, direct reports, fellow teammates and Bellese
• Month 1 Start to become an expert on your product and its users; norm and form with your project team, build relationships with key stakeholders and other Bellese managers, and start making decisions!
• Year 1 Take on new challenges as a senior leader in the Product Management discipline. This might include contributing to business development efforts, developing mentorship and coaching materials, or leading hiring and performance initiatives to support our growing Product discipline.
• You are one of Bellese's people leaders and a senior member of the product discipline.
• In this role, your focus is on people, and you have strong skills in hiring, developing and retaining talent.
• You have a deep understanding of conflict resolution tactics, performance management and building inclusive teams.
• Being successful demands an understanding of how to define healthy organizational dynamics and servant leadership.
• Your biggest challenge is not in excelling at your own work, but in training others to be good at theirs.
• The value of your role is beyond personal output, instead defined by the total output of your team.
• You are expected to make an impact on the product management culture and standards of quality at Bellese.

Required Skills & Experience

•  8 or more years as a Product Manager building digital products in a cross-functional agile environment
• Experience directly managing other product professionals, including being responsible for performance management and professional development
• Experience developing product team staffing models, consulting on job ladders and leading hiring initiatives
• Prior professional services, government, or federal consulting experience in a client-facing consulting or contracting role
• Exceptional coaching and mentoring skills
• Expert knowledge of product operations and agile frameworks
• In-depth knowledge of the requirements management cycle with excellence in coaching others in defining, writing and testing requirements, acceptance criteria and definition of done
• Superior relationship building skills in large, complex stakeholder environments
• Masterful communication skills across business, technical and creative stakeholders
• Proven ability driving progress in ambiguous environments
• Strong understanding of horizon two and three product strategy planning, and how to balance that against horizon one execution
• Experience writing or editing product processes for government or commercial proposals
• Past experience managing teams owning data platforms, lower environments and infrastructure products

Preferred Qualifications

• Formal training in a variety of agile delivery frameworks, including SAFe
• 2+ years as a people manager on a remote team
• Experience in a rapidly growing small business or startup environment
• Experience building digital healthcare technology products and services
• Experience working in the public sector or a highly regulated industry
• Familiarity with accessibility requirements
• Certification in or experience leading organizational change management efforts
• Experience building and leading Communities of Practice for product management in partnership with other disciplines

Mindset

• As a people manager, you are always in touch, accessible and approachable.
• As a consultant, you find joy in the art of the short stint and look for opportunities to productively challenge the status quo.
• As a collaborative leader, you leverage influence and trust, not authority to drive progress.
• As a continuous learner, you have a growth mindset, and inquisitive nature and aren’t afraid to take calculated risks.
• As a systems thinker, you take a holistic approach to evaluating the factors and interactions that could contribute to desired outcomes.
• As an agile team lead, you know that maintaining a mindset of people over process is a recipe for success.
• As a user advocate, you put the user at the heart of all problem-solving, from ideation through delivery. 
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Compensation range: $155,000-$185,000

Closing date: 9/30/2024

U.S. citizen or legal right to work in the United States without sponsorship

Bellese Technologies, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. In addition to federal law requirements, Bellese Technologies, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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