Product Attributes & Satisfaction Team (PAS) exists to define, protect and enhance customer satisfaction throughout the product lifecycle. Through customer insight, product definition, analytics, validation and governance, PAS drive products to be built around genuine customer needs, deliver differentiated experiences, and continuously improve customer satisfaction.
About the roleProduct Attributes & Satisfaction (PAS) exists to define, protect and enhance customer satisfaction throughout the product lifecycle.
As Senior Quality Manager, you will lead the Delivery PAS team and be accountable for ensuring customer needs are translated into successful products, compelling experiences and high levels of customer satisfaction. The function combines customer insight, product definition, analytics, validation and governance to influence what products Dyson develops, how they are defined, and how they are validated before launch and throughout their lifecycle.
You will lead a team of Product Insights Engineers and act as the senior Voice of the Customer across Delivery. Working across Engineering, Product Development, Commercial, Customer Service and Quality functions, you will ensure products are built around genuine customer needs, supported by robust evidence and governed through robust customer-centred decision making.
In addition to protecting and enhancing existing products, you will help identify and shape future opportunities, ensuring customer and market insights inform product roadmaps, programme creation and strategic development decisions.
Functional Leadership
Lead and develop the Product Attributes & Satisfaction team within Delivery.
Build capability across insight generation, product definition, validation and governance.
Establish and continuously improve PAS frameworks, methodologies and ways of working.
Foster a customer-focused culture built on evidence-based decision making.
Customer Insight & Product Strategy
Champion the Voice of the Customer across categories and programmes.
Ensure customer research, VoC data, market intelligence and product performance insights inform decision-making.
Identify emerging customer needs, satisfaction drivers and market opportunities.
Drive alignment around customer value across cross-functional teams.
Product Definition & Satisfaction
Ensure customer needs are translated into product attributes, requirements and performance targets.
Drive robust attribute management, target setting and requirement cascading practices.
Influence product decisions to maximise customer value, differentiation and satisfaction.
Ensure customer outcomes remain central throughout the development lifecycle.
Governance & Product Readiness
Establish governance processes that protect customers and ensure products deliver intended experiences.
Provide independent assessment of customer satisfaction risks and programme readiness.
Ensure decisions are supported by robust evidence and validation.
Challenge decisions where customer outcomes may be compromised.
Product Enhancement & Opportunity Development
Drive learning from in-market performance into future product improvements.
Sponsor investigations into unmet customer needs and emerging opportunities.
Support creation of new projects and programmes within Delivery.
Influence category roadmaps and future product strategies through customer-led recommendations.
You are a strategic and customer-focused leader who combines technical credibility with strong commercial awareness.
You understand how customer needs translate into successful products and can balance customer, technical and business considerations to influence product direction. You are comfortable operating across multiple stakeholders and programmes, providing clear leadership and objective challenge where required.
You are passionate about developing people, improving capability and building a culture of customer-centric decision making.
Previous Skills & Experience
Significant experience in Product Development, Quality, Systems Engineering, Product Management, Consumer Insight or related disciplines.
Experience leading technical or multidisciplinary teams.
Strong understanding of customer insight generation, product definition and validation methodologies.
Experience translating customer needs into requirements, attributes and performance targets.
Experience influencing senior stakeholders and product portfolio decisions.
Strong analytical, problem-solving and decision-making capability.
Experience across the full product lifecycle from opportunity identification through launch and in-market optimisation.
Excellent leadership, coaching and stakeholder management skills.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Skills Required
- Significant experience in Product Development, Quality, Systems Engineering, Product Management, Consumer Insight, or a related discipline
- Experience leading technical or multidisciplinary teams
- Strong understanding of customer insight generation, product definition, and validation methodologies
- Experience translating customer needs into requirements, attributes, and performance targets
- Experience influencing senior stakeholders and product portfolio decisions
- Strong analytical, problem-solving, and decision-making capability
- Experience across the full product lifecycle, from opportunity identification through launch and in-market optimization
- Excellent leadership, coaching, and stakeholder management skills
Dyson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dyson and has not been reviewed or approved by Dyson.
-
Healthcare Strength — Medical, dental, and vision offerings are broad, paired with company‑paid life and disability coverage, plus EAP, backup care, and wellness incentives. Employer‑funded healthcare dollars and premium‑discount or Lifestyle Spending Account options further enhance coverage value.
-
Retirement Support — A 401(k) with a company match is consistently advertised on U.S. postings. This provides predictable retirement support across roles.
-
Wellbeing & Lifestyle Benefits — Wellbeing programs, commuter benefits, and notable product discounts supplement core coverage. Wellness incentives and a Lifestyle Spending Account expand lifestyle support beyond medical plans.
Dyson Insights
What We Do
At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas
