Senior Product Education & Support Engineer | Milpitas, CA

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Engineering

Job Sub Function:

Field Service Engineering

Job Category:

Scientific/Technology

All Job Posting Locations:

Milpitas, California, United States of America

Job Description:

About Vision

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for a Senior Product Education & Support Engineer to join our J&J Surgical Vision team.  This position is based in Milpitas, CA.  Remote opportunities may be considered for the ideal candidate.

Purpose:

This role involves implementing and delivering technical service training to troubleshoot and maintain our highly sophisticated Johnson & Johnson Surgical Vision products. This role will support the development and maintenance of service training documentation and training program curriculum for assigned product(s). You will additionally support our on-market Global Product Engineering team with Service-related support tasks for pilot projects and new product introduction (NPI) activities of the department.

You will be responsible for:

• Design and deliver global training programs (basic to advanced) covering technical, safety, product knowledge, and certification.
• Conduct training sessions at Johnson and Johnson centers, off-site locations, and customer sites as directed.
• Develop and maintain service training aids and documentation for new products and updates to on-market products.
• Provide written and verbal communication including evaluations, feedback, and status reports to management.
• Lead trainees through technical and business issues and provide “train-the-trainer” knowledge transfer when applicable.
• Identify and address training gaps and audit practices to ensure compliance.
• Collaborate with engineering teams on pilot projects and proof-of-principles for service launch readiness.
• Support service-related verification and validation processes ensuring compliance with quality standards.
• Assist with service documentation updates including new requirements, change orders, and maintenance for on-market products.
• Support on-market product improvements and field actions as assigned by the department.

Qualifications:

Required:

• Minimum of a bachelor’s degree or equivalent experience (i.e., military) is required.
• Minimum of 4-6 years progressive work experience is required.
• Experience working in or supporting Field Service is required.  Experience with medical devices, capital equipment is strongy preferred.
• Strong communication skills: The ability to articulate and demonstrate complex technical procedures physically and explain technical terms using simple language in a classroom environment.
• Self-Starter: A can-do demeanor and strong work ethic.
• Up to 10% business travel may be required. 

Preferred:

• Experience working with sophisticated laser optical and/or electromechanical systems is strongly preferred.
• Experience in developing technical procedures and course content using MS PowerPoint or other learning development platforms, modern training techniques and tools.
• Knowledge of instructional design to implement and complete full training cycles (assess needs, plan, develop, coordinate, monitor and evaluate).
• Strong analytical, organizational, communication, and problem-solving skills to evaluate Field Service training needs, find gaps and to develop and deliver effective training programs that enhance overall learning outcomes.
• Strong cross-functional collaborator, able to build training content within a cross-functional team of service, support On-Market engineering, R&D and quality.

Other:

• Good interpersonal skills, dependable, results driven, timely decision making.
• Proficient in Outlook, Word, Excel, and PowerPoint.
• Language Requirement: English.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

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Required Skills:

Communication, Field Support

Preferred Skills:

Electromechanical Systems, Instructional Design, Laser Optics, Technical Procedures

The anticipated base pay range for this position is :

$109,000.00 - $174,800.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period10 days
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to:
- https://www.careers.jnj.com/employee-benefits