The Role
Own end-to-end product design for AI-first B2B SaaS workflows in BFSI: architect agentic AI interactions, build scalable design systems, simplify complex financial flows, produce high-fidelity UI, and collaborate with founders, product, and engineering to ship polished web products.
Summary Generated by Built In
About UsGreyLabs AI builds enterprise-grade Voice AI systems for India’s BFSI ecosystem. Our technology powers high-volume, regulated use cases across collections, sales, servicing, compliance, and customer engagement.We work with 40+ leading banks, NBFCs, fintechs, and insurance companies, solving complex, real-world problems where performance, reliability, auditability, and data security are non-negotiable. Our systems operate at scale, handling millions of interactions across diverse languages, accents, and customer contexts.As a Series A-funded company, we are scaling rapidly - deepening our product capabilities, expanding our enterprise footprint, and building long-term technology moats in AI-first workflows.OpportunityWe are seeking a Product Designer who thrives on the "zero-to-one" journey. In this role, you won't just be skinning interfaces; you will be architecting the interaction layer for Agentic AI within India’s BFSI sector.As an early member of a fast-paced startup, you will hold end-to-end ownership of the design function - from high-level conceptualization to pixel-perfect execution. You will work directly with founders, product, and engineering to define how humans interact with autonomous agents, shaping both our product DNA and our brand identity.What You’ll Do1. AI-First Experience & Technical FluencyDesign for AI: Architect workflows where AI is the core engine, not a bolt-on feature. You’ll define how users configure, supervise, and trust autonomous bots.Design with AI: Leverage modern AI tooling to accelerate research, prototyping, and iteration. You understand that in an AI-native world, the gap between design and code is shrinking.Technical Literacy: You possess a functional understanding of front-end fundamentals (HTML/CSS/JS) and Git workflows (commits/PRs). You aren't expected to ship production code, but you must understand how interfaces are built to collaborate effectively with engineers.2. Systems Thinking & Complex WorkflowsBeyond Screens: You think in logic and systems, not just static flowsScalable Architecture: You will build and scale a design system that maintains consistency across high-density BFSI modules and multi-step audit journeys.Simplification: You have a knack for taking "noisy," data-heavy financial workflows and distilling them into intuitive, high-clarity interfaces.3. Design Craft & "Taste"As AI makes functional output a commodity, taste becomes the ultimate differentiator.High-Fidelity Execution: You bring a sophisticated visual sense and an obsession with detail.User-Centricity: You balance speed and iteration with a deep commitment to usability, polish, and UX best practices.4. Ambiguity & GrowthWe are operating on the frontier of Agentic AI; there is no playbook. You should be comfortable experimenting, acknowledging gaps in your knowledge, and evolving alongside the technology.What We’re Looking For5+ years of experience in product design, specifically within B2B SaaS or workflow-intensive environments.Portfolio Excellence: A proven track record of shipping professional-grade web products that solve complex problems with simple UI.AI Curiosity: Previous experience (professional or personal) designing for AI-generated outputs, "human-in-the-loop" systems, or uncertainty-state UX is a significant plus.Tooling Mastery: Expert-level proficiency in Figma, complemented by an eagerness to adopt AI-assisted prototyping tools.Communication: The ability to articulate design decisions through the lens of research, data, and business logic to both technical and non-technical stakeholders.
We’re committed to creating a fair, respectful, and inclusive workplace. From hiring to growth opportunities, our decisions are based on merit, skills, and potential, never on gender, identity, background, or any other personal characteristic. Talent has no labels here, and everyone is welcome to grow and thrive with us.
Skills Required
- 5+ years of product design experience in B2B SaaS or workflow-intensive environments
- Proven portfolio of shipped professional-grade web products
- Expert-level proficiency in Figma
- Functional understanding of front-end fundamentals (HTML/CSS/JavaScript) and Git workflows
- Ability to articulate design decisions using research, data, and business logic to technical and non-technical stakeholders
- Experience designing for AI-generated outputs, human-in-the-loop systems, or uncertainty-state UX
- Eagerness to adopt AI-assisted prototyping tools
- Comfort with ambiguity, experimentation, and evolving alongside emerging Agentic AI technologies
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
GreyLabs AI is an Agentic Voice AI platform transforming how financial institutions, including banks, fintechs, insurance companies, and broking firms, engage with their customers. The company specializes in automating contact centers using Voice AI Agents capable of sales, support, and collections across multiple Indian languages, blending speech analytics and conversational intelligence to drive higher conversions and lower operating costs.
.png)
