What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!
Job Summary
The Senior Product Designer is responsible to lead design efforts that shape the user experience across key areas of our product ecosystem. The role takes initiative in defining complex design problems, advocates for user needs, and aligns solutions with business goals. The work directly influences product strategy and execution, and the leadership guides teams toward best-in-class product experiences. The role serves as a design thought partner to product and engineering leads, contributing high-quality Product Design artifacts, identifying opportunities for user research, and delivering solutions grounded in human-centered design principles.
Duties and Responsibilities (other duties as assigned)
Lead Product Design efforts for major product areas, solving complex user and business problems with innovative, scalable solutions.
Evangelize Product Design best practices, design thinking, and accessibility principles across cross-functional teams.
Create and deliver high-quality Product Design deliverables, including user flows, wireframes, prototypes, heuristic evaluations, and competitive analyses.
Contribute new components and patterns to the Design System Library (DSL), influencing design consistency and system adoption.
Define research needs and conduct or collaborate on usability testing to validate and refine design solutions.
Collaborate closely with product, engineering, and research partners to drive alignment and clarity across the product development lifecycle.
Understand and balance business goals, technical constraints, and user needs in all aspects of your work.
Break down large, ambiguous projects into clear, actionable workstreams with measurable outcomes.
Actively participate in critiques, mentorship, and continuous improvement of design team processes.
Education, Experience & Certifications
5+ years of experience in Product Design, with a portfolio that demonstrates impact across multiple product areas or complex systems.
Bachelor’s degree in Product Design, UX, HCI, or a related field (or equivalent practical experience).
Experience working on multi-platform products (e.g., mobile, web, internal tools) preferred.
Functional Skills
Mastery of industry-standard tools such as Figma, Sketch, or Adobe CC, with experience producing core Product Design deliverables.
Deep knowledge of Product Design best practices, accessibility guidelines, and responsive design principles.
Strong ability to drive alignment across stakeholders and influence decisions through storytelling and data.
Hands-on experience designing within agile, cross-functional product teams.
Experience contributing to and evolving design systems at scale.
Comfortable leading design reviews and presenting to technical and non-technical stakeholders.
Proven ability to guide others and elevate the work of peers through informal mentorship or leadership.
Exposure to product strategy and ability to connect design decisions to business outcomes.
Strong facilitation skills for workshops, critiques, and collaborative problem-solving sessions.
Our Values
EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success
DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult
PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first
INNOVATE TO WIN - We champion and challenge for a better way in all we do
HAVE FUN - We find joy, create meaningful impact and celebrate the journey together
Our Core Competencies
CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges
CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo
BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry
WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity
Papa Johns is an equal opportunity employer.
Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.
Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.
Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.
Top Skills
What We Do
Papa John's Pizza is an American restaurant company that runs the third largest take-out and pizza delivery restaurant. Papa John's seeks people who have an entrepreneurial spirit and share our philosophy for success. Hands-on training, a clean and safe work environment, quality business practices, advancement opportunities and meaningful work combine to produce not only the best pizza, but also the best team members! Better Opportunities. Better People! At Papa John's we call ourselves team members instead of employees because we believe it is only through a strong team we can produce the best experience for our customers. Whether at our corporate campus, distribution centers, our restaurants, or located internationally; Papa John's has a variety of positions for talented and passionate people. Papa John's is an equal opportunity employer and provides excellent career opportunities for our entire team. Our company philosophies of promote from within and rewards based on performance are important elements of our company culture.
