Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
You believe design doesn’t just happen between 9 - 5. Your friends say you're obsessed… in a healthy way. You see opportunities to improve the way people use products all the time. Behind every Unsolicited Design Critique(TM) is a desire to simplify and restore elegance into the world. Design fills you with a sense of pride and purpose. It's why you love being a designer so, so much.
Oh, and there's more. You don't just make things beautiful, you untangle the genuinely gnarly stuff. Data-heavy dashboards? Complex workflows? Bring ‘em on. You're the person in the room who makes everyone wonder why it ever seemed hard in the first place.
Who you are:
You're obsessed with hard problems. You make complex interactions feel intuitive. You don't just know your users, you get them. And when you make a design decision, you can connect it back to a real insight, not just a feel.
You have a low ego and high impact. You communicate clearly and bring people along for the ride. Collaboration isn't just a value on the company website for you, it's just how you work.
You're genuinely excited about AI. You're already using AI tools day-to-day to explore faster, iterate smarter, and ship better - without ever compromising on craft.
You think in systems, not screens. You're designing the whole experience - patterns, extensibility, things that scale. You get to the root of something rather than just fix a one-off problem.
What will you be doing?
Partner with Product and Engineering to define scope, requirements, and what "done" actually looks like.
Turn high-level requirements into detailed, end-to-end flows that make engineers say "oh wow, this is clear."
Run discovery like you own it - customer interviews, usability sessions, concept tests - and translate what you learn into real design decisions and product strategy.
Prototype to think, not just to present. Use it to explore, align, and de-risk before anyone writes a line of code.
Evangelize design thinking across the org. You'll raise the bar through feedback, critique, and mentorship - until strong craft and thoughtful collaboration are just… the default.
Strengthen the design system. Cleaner patterns, better documentation, reusable components that make other designer's life a little easier.
What skills and experience do you need?
6+ years designing and shipping complex products across web and mobile
A degree in HCI, Graphic Design, Industrial Design, or something equally compelling.
Real experience contributing to and evolving design systems - not just using them.
A strong, user-centered design process you can articulate and defend.
Experience designing AI-powered experiences, with work in your portfolio to back it up.
Excellent communication skills. You can present your work clearly, build alignment across cross-functional teams, and make people feel good about the direction you're heading.
Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.
What we offer
Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance, including plan options at no cost to employees
Paid parental leave
Flexible time off policy
Flexibility to work from home Monday and Friday, unless posted as a fully remote role
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
Skills Required
- 7+ years designing and shipping complex products
- Experience with enterprise, operations-critical, or workflow-heavy software
- Portfolio demonstrating senior-level ownership and prototypes
- Experience designing AI-powered experiences
- Demonstrated ability to plan and conduct independent research
- Experience contributing to and evolving design systems
- Strong cross-functional collaboration skills
What We Do
We are a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.
Why Work With Us
Being a Fronteer is something special. The company was founded on the idea that people could be happier at work. Over the years, our company has grown and expanded globally in Paris, Dublin and Santiago. However, our core mission still persists and is the foundation of our values and our culture.
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