The Role
Design intuitive experiences for a Customer Experience platform. Collaborate with cross-functional teams, prototype designs, and iterate based on user feedback while maintaining quality.
Summary Generated by Built In
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
We're seeking a Senior Product Designer to join our team working on the Customer Experience Platform (CXP)—the unified system that brings together AI-powered automation and human expertise to transform how enterprise contact centers serve their customers.
You'll work on complex, high-impact product experiences that reach millions of users through our Fortune 500 clients. This includes designing intuitive tools for customer service agents, configuration interfaces for AI administrators, and orchestration systems that coordinate AI and human work across voice and digital channels.
This role balances strategic vision with hands-on execution. You'll partner closely with product and engineering leadership to define how these systems come together, while also delivering the tactical milestones that move us forward week by week. You'll be working in an AI-forward environment alongside world-class AI researchers and engineers, designing experiences in a rapidly evolving space.
This role follows a hybrid schedule, requiring in-office work two days per week in either our New York City or Mountain View office.
What you'll do
- Design intuitive experiences for users across the Customer Experience Platform, including agent workspaces, end-customer interactions, AI observability, and tooling.
- Create intuitive configuration interfaces that make complex AI and automation systems accessible to business users.
- Contribute to the design system and establish UI/UX patterns for dense, feature-rich professional applications.
- Collaborate with world-class AI researchers, engineers, data scientists, and product leaders to solve novel design challenges.
- Partner with product leadership to define customer-focused product visions and tactical strategies for iterative value delivery.
- Move quickly while maintaining quality, working closely with engineers to deploy designs in weeks, not months.
- Prototype and explore design solutions using code, validating ideas before full implementation.
- Learn what works through customer feedback, usage data, and iterative testing.
- Participate in design critiques and collaborate with fellow designers to ensure design quality and consistency.
What you'll need
- 4–6 years of product design experience, with a portfolio showcasing complex workflow design, enterprise applications, or professional tools.
- Proficiency in Figma, including component libraries and collaborative design processes.
- Strong technical depth and comfort with code; able to prototype using tools like React or TypeScript, and understand system architecture, APIs, and technical constraints.
- Proven ability to design complex workflows for dense applications with multiple configuration options, real-time constraints, and diverse user needs.
- Self-directed and execution-focused; balances craft with velocity, researches competitive products, and demonstrates refined design judgment.
- Excellent communication skills, capable of articulating design decisions across engineering, product, and leadership teams.
- Collaborative mindset; open to feedback, thrives in ambiguity, and works effectively within small, close-knit teams.
What we'd like to see
- Experience designing for voice interfaces, real-time systems, or live communication tools.
- Experience with enterprise software, especially in customer service, contact centers, CRM systems, or business automation platforms.
- Understanding of AI/ML systems and how to design interfaces that appropriately expose intelligent capabilities.
- Background in designing developer tools, configuration interfaces, or systems serving both power users and novices.
- Proven track record of contributing to or building design systems for complex product suites.
- Experience working in highly technical environments that require close collaboration with engineering teams.
Benefits include:
Competitive compensation with stock options
Comprehensive medical, vision, and dental insurance401k matching
Fitness and wellness stipend
Mental well-being benefits
Professional learning and development stipend
Parental leave, including adoptive and foster parents
3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance. #LI-AG1 #LI-Hybrid
Top Skills
React
Typescript
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The Company
What We Do
Our artificial intelligence and machine learning products deliver automation and human augmentation, allowing individuals and organizations to realize their full potential. Today, the world's largest organizations rely on ASAPP to provide amazingly efficient and effective customer experiences. Our Research & Development team is unparalleled, driving the advancement of AI, machine learning, speech recognition, robotic process automation, natural language processing and more.
