About Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
For more information about Citco, please visit www.citco.com
About the Team and Business Line:
World-class software solutions and innovation are at the core of what differentiates Citco in the alternative investment and financial services spaces. Through our network of global development centers, Citco invests heavily in technology innovation to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.
The Senior Product Designer will join a Global Design group that contributes to a range of product and strategic initiatives by participating in every aspect of the design process, from discovery and ideation, to prototyping, testing, iterating and product launch.
The position is based in Toronto and may require some international travel to other Citco locations. The Senior Product Designer will report to the Principal Product Lead, and interact with business stakeholders and technical groups.
This role has a clear path to Principal Product Designer.
ResponsibilitiesYour Role
- You will own the design of a product area within a complex B2B financial services platform, from discovery through to development support
- Run product discovery with business stakeholders and subject-matter experts
- Define requirements as jobs to be done with clear success criteria
- Map processes, tasks and system flows before designing screens
- Deliver task flows, wireframes, prototypes, high-fidelity designs and user stories through to a documented, development-ready handover
- Plan and run moderated user research
- Work with engineering on technical and data implications while designs are still in progress
- Identify where steps can be automated or AI-assisted, and design the human review around them
- Work with the design system team to ensure UI/UX consistency
- Thoughtfully simplify and distil complex, regulated processes into intuitive and elegant UI
About You
- A systems thinker who makes complex flows, data and integrations easy to understand
- Strong written and verbal communication skills are required, with technical and non-technical audiences
- Must be able to lead your workstream’s sessions within larger collaborative workshops, and collaborate closely across disciplines
- Comfortable with ambiguity: you frame the jobs to be done, agree success criteria and keep the work moving
- 5+ years in a Senior Product Designer, Senior UX/UI Designer or similar role, ideally on multi-system B2B products in a regulated industry
- Bachelor’s degree in HCI, Design or similar, or equivalent education and experience
- Proficient in Figma and FigJam
- Experience in fund administration, investor services or alternative investments is an asset, for example investor onboarding, KYC/AML or order processing
Salary Range: CAD $110,000 - CAD $140,000
- This posting is for an existing vacancy.
Our Benefits
Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
Skills Required
- 5+ years of experience as a Senior Product Designer, Senior UX/UI Designer, or similar
- Proficiency in Figma and FigJam
- Strong written and verbal communication skills with technical and non-technical audiences
- Ability to lead workstream sessions and collaborate across disciplines
- Systems-thinking ability with complex flows, data, and integrations
- Comfort working with ambiguity, framing jobs to be done, defining success criteria, and progressing work
- Bachelor's degree in HCI, Design, or similar, or equivalent education and experience
- Experience with multi-system B2B products in a regulated industry
- Experience in fund administration, investor services, or alternative investments, such as investor onboarding, KYC/AML, or order processing
What We Do
Our heritage, since founding a civil law notary practice in the 1940s to establishing the Curacao International Trust Company in the 1960s, is built on challenging paradigms and delivering exceptional service within the financial and professional services industry. Today, we continue to pioneer award-winning services and technology solutions that meet ever changing markets. A commitment to investing in people, and proprietary technologies, has resulted in our reputation as the industry’s preeminent service provider, reassuring clients that their critical administration functions are in safe hands. Our thought leadership and ability to quickly navigate complex change means our clients can depend on us as trusted advisors to make informed decisions in response to market conditions. Our Divisions Citco Fund Services & Investor Relations CFS is the global leader in services for the alternative investment industry. With over 2,000 funds under administration and net assets exceeding $840 billion, we provide full service fund administration, fund accounting, net asset value calculations, investor relations, and more. Governance Services Leveraging our extensive global office network Citco Governance Services provides customised solutions, including corporate and global subsidiary governance, secretarial services, financial accounting and reporting, tax and audit liaison, and market entry services. Banking, Depositary & Custody Services Citco Banks operate in strategic financial centres and provide Institutional and Fund of Funds clients access to the funds universe through multiple communication and online real-time global funds platforms. Citco Technology Management Through our eight global development centres, Citco Technology Management provides secure infrastructures and develops award-winning technology products that underpin our commitment to service excellence.
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