The Role
Own the end-to-end product design function as the sole designer, shaping user experiences across a cloud-based retail platform. Responsibilities include user research, journey mapping, interaction and visual design, prototyping, UX writing, usability testing, design system development, accessibility, and structured design specifications. The role also involves using AI-assisted tools, defining design strategy, improving workflows, collaborating with product and engineering, influencing roadmap decisions, and mentoring future design hires.
Summary Generated by Built In
The Opportunity
We’re seeking a visionary Senior Product Designer to own and continue evolving our design function as the sole product designer. This role is pivotal in shaping the user experience across al our products, ensuring that design is at the forefront of our product development process. You will be instrumental in defining our design vision, process and culture.
You’ll work closely with product managers, engineers, business stakeholders, and clients to deeply understand user needs and translate them into clear, thoughtful, and effective product experiences. This role requires a balance of hands-on design work, strategic thinking, and strong leadership and communication skills.
The Company
We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford and many other globally recognizable brands.
We combine Point of Sale, Merchandising, Order Management, eCommerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.
Who we are
Who we are
We have the stability of a company that has been around for 40+ years and the energy of a startup that is still figuring out how to do things better every day. We move fast, we question the status quo, and we expect everyone on the team to do the same. If you are genuinely curious, have a better-than-average level of common sense, and get excited by solving real problems rather than just doing your job description — KWI is for you. We do not have a lot of bureaucracy and we do not want people who need it. What we do have is a team that shows up, figures things out, and takes pride in the work.
As a Senior Product Designer, you excel at the following core competencies
- Design Leadership – Ability to define and champion strategic design vision across products, driving consistency, usability, and innovation.
- User-Centered Approach – Deep expertise in conducting user research, developing personas, and applying insights to inform thoughtful design decisions.
- Visual and Interaction Design Excellence – Skilled in creating polished, accessible, and intuitive user interfaces, from wireframes to high-fidelity designs and prototypes.
- AI Augmented Design & Delivery – Ability to leverage AI assisted design and development tools (e.g., Figma Make, Claude Code, or similar) to accelerate exploration, prototyping, documentation, and handoff.
- Spec- Driven & Systems Thinking – Strong understanding of spec-driven development (SDD), translating product intent and user needs into clear, structured specifications that scale across teams.
- Prototyping, Testing & UX Writing – Ability to rapidly prototype, test, and refine designs, incorporating clear UX writing to improve usability and product clarity.
- Autonomy and Initiative – Ability to operate independently in a fast-paced, ambiguous environment while building upon and evolving existing design practices.
The impact you'll make
- Own the end-to-end design process: user research, persona development, journey mapping, interaction design, UI design, prototyping, UX writing, and usability testing.
- Leverage AI-powered tools to accelerate ideation, design iteration, prototype generation, and spec creation while maintaining high standards of craft, usability, and accessibility.
- Author clear, structured product and design specifications that enable spec-driven development, reduce ambiguity, and improve collaboration with engineering.
- Evolve design workflows by identifying opportunities where AI tools and automation can improve efficiency, consistency, and quality across the product lifecycle.
- Establish and maintain a design system that ensures consistency, accessibility, and efficiency across our products.
- Define and evangelize the design vision across the product suite while contributing user insights into product strategy, roadmap prioritization, and cross-functional decision-making.
- Help mentor future design hires as the design function continues to scale.
What you will bring
- 5+ years of product design experience, with a portfolio that demonstrates strong user-centered thinking and end-to-end design execution.
- Experience designing B2B enterprise SaaS applications.
- Proficiency in modern design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite).
- Experience using AI assisted design or development tools (e.g., Figma Make, Claude Code, Cursor, or similar) as part of modern product design and delivery workflows.
- Demonstrated experience working with or contributing to spec-driven development (SDD) practices, including writing or collaborating on structured specs that align design, product, and engineering.
- Experience translating user research and complex product requirements into clear, implementation ready design artifacts.
- Curiosity and adaptability when evaluating and adopting emerging tools and workflows to improve how products are designed and built.
- Familiarity with accessibility best practices and designing for inclusion.
As a member of the KWI team you will receive
- Full Medical, Dental and Vision
- Annual bonus eligible
- Free gym in the building
- Generous PTO policy
- Summer Fridays....all year round
- Tuition Reimbursement
- Discount from building café
- 401(K) with a 50% company match (up to 6% of employee contribution)
- Employee Referral Program
- (1) Volunteer day each year
Our work space
We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days of Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday.
We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year.
Our commitment to you
At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.
With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.
About
KWI helps retailers maximize sales by uniting their online and in-store capabilities to deliver delightful shopper experiences. With KWI Merchandising and mobile POS, retailers can execute omnichannel flawlessly, and right at their fingertips — clienteling, endless aisle, mobile checkout with the latest payment options, inventory management, and ecommerce.
Skills Required
- 5+ years of product design experience
- Portfolio demonstrating strong user-centered thinking and end-to-end design execution
- Experience designing B2B enterprise SaaS applications
- Proficiency with modern design and prototyping tools such as Figma, Sketch, or Adobe Creative Suite
- Experience using AI-assisted design or development tools such as Figma Make, Claude Code, or Cursor
- Experience with spec-driven development practices and structured product or design specifications
- Experience translating user research and complex product requirements into implementation-ready design artifacts
- Curiosity and adaptability when evaluating emerging design and development tools and workflows
- Familiarity with accessibility best practices and inclusive design
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The Company
What We Do
Since 1985, we have delivered ongoing innovation – from SaaS to advancements in Unified Commerce that keep us in the forefront of cloud retail solutions. We offer a complete commerce solution for specialty retailers of all sizes. Our cloud-based technology powers all the solutions you need to create unified customer experiences.
