The Role
Own end-to-end product design for complex field service workflows, translating intricate systems into intuitive interfaces. Design AI-powered features, collaborate with product and engineering, extend the Prelude design system, conduct customer research, and maintain a high quality bar. The role requires strong systems thinking, simplification, AI fluency, communication, customer focus, and ownership, with experience designing B2B or enterprise products at scale.
Summary Generated by Built In
ZUPER · PRODUCT DESIGN
Senior Product Designer
4 – 8 years · Full-time · AI-fluent required
THE ROLE
Zuper is a field service management platform built for the trades — complex operations, tight margins, and real people in the field. We're looking for a Senior Designer who can take genuinely complicated systems and make them feel obvious. You'll design for dispatchers, project managers, and contractors who don't have time to figure out software. Your job is to make sure they never have to.
WHAT YOU'LL DO
- Own end-to-end design for complex product surfaces — from untangling a workflow all the way through to a polished, production-ready UI
- Map systems before you design them — understand how data, roles, and states interact before picking up a design tool
- Design AI-powered features that feel useful, not experimental — surfaces where intelligence shows up at the right moment, not everywhere
- Work directly with product and engineering to shape what gets built, not just how it looks
- Contribute to and extend the Prelude design system — making it more expressive and more scalable at the same time
- Talk to customers — constantly. Interviews, usability sessions, site visits. You'll have more direct customer access here than most design roles offer
- Set the quality bar on your work and help the team get there on theirs
WHAT WE'RE LOOKING FOR
Systems Thinking
- Ability to map complex workflows before starting the design.
- Understand how data, roles, permissions, and states interact across the product.
- Identify downstream impacts when simplifying a specific workflow or screen.
Simplification
- Ability to turn complex, multi-step workflows into simple and intuitive user experiences.
- Strong information architecture and interaction design skills.
- Design products that users can understand with minimal training.
Building with AI
- Hands-on experience using AI tools such as Cursor, Claude, Figma AI, ChatGPT, or similar tools.
- Uses AI regularly to accelerate ideation, prototyping, research, and exploration.
- Comfortable experimenting with AI-assisted design and development workflows.
Designing for AI
- Experience designing AI-powered or AI-assisted product experiences.
- Understands AI-specific UX patterns such as confidence levels, recommendations, fallback states, transparency, and user control.
- Knows when AI should assist the user and when the user should remain in control.
Craft
- Strong attention to detail across visual design, typography, spacing, interaction, and motion.
- Creates polished, consistent, and production-ready designs.
- Balances visual quality with usability and functionality.
Communication
- Clearly communicate design decisions and rationale to Product and Engineering teams.
- Comfortable collaborating closely with engineers throughout implementation.
- Strong written and verbal communication skills with the ability to communicate complex ideas simply.
Customer Obsession
- Comfortable conducting customer interviews, usability sessions, and product discovery.
- Uses customer feedback and real-world workflows as key inputs to design decisions.
- Proactively seeks customer insights rather than relying only on internal assumptions.
Ownership
- Takes end-to-end ownership of design problems from discovery through implementation.
- Comfortable working beyond traditional design boundaries when required.
- Willing to contribute to UX writing, product specifications, design documentation, customer calls, and cross-functional initiatives.
Experience
- 4–8 years of experience in Product Design, UX Design, or UI Design.
- Experience designing B2B SaaS, enterprise, or workflow-based products.
- At least one experience working on a B2B or enterprise product at meaningful scale.
- Strong portfolio demonstrating complex product design and problem-solving.
NICE TO HAVE
- Field service or operations software
- Mobile-first design
- Voice UX
- Design system ownership
- Trades industry knowledge
- Prototyping in code
Culture and Benefits
- Work-Life Synergy: Discover the perfect equilibrium between work and life, supported by our culture.
- Dynamic Team: Join an exceptional team of brilliant and encouraging individuals who amplify your potential.
- Flexible Work: Enjoy the flexibility of working remotely or from our Seattle office.
- Wellness Empowerment: Access comprehensive health and wellness benefits.
- Cross-functional Collaboration: Partner with talented teams across Product, Marketing, Customer Success, and Sales.
- Learning Playground: Grow your career through continuous learning and development opportunities.
- Competitive Rewards: Receive a compensation package that reflects your impact and contributions.
- Recognition-Driven Culture: Your creativity, ownership, and results will be celebrated as we grow together.
ABOUT ZUPER
Zuper is the most flexible and customizable field service management platform for field and remote workforce management. Built for a global audience, Zuper helps service organizations streamline operations, automate workflows, and deliver exceptional customer experiences through AI-powered automation and industry-leading integrations.
Trusted by leading organizations including IKEA, Vodafone, Sail Internet, and many others, Zuper powers millions of field service jobs annually while helping businesses transform their service operations.
Backed by Sequoia Capital, HubSpot Ventures, FUSE Ventures, and Prime Venture Partners, Zuper has raised over $21M in funding and continues to scale globally.
Headquartered in Seattle, USA, with a growing team in Chennai, India, Zuper is consistently recognized as a G2 High Performer and proudly certified as a Great Place to Work.
If you're passionate about building communities, creating impactful content, and shaping the voice of a fast-growing global SaaS company, we'd love to have you join our team as a Zuperhero.
Skills Required
- 4–8 years of experience designing product UI
- At least one stint designing a B2B or enterprise product at meaningful scale
- Daily use of AI tools such as Cursor, Claude, or Figma AI
- Ability to design AI-powered product surfaces, including confidence levels, fallback states, and appropriate interaction timing
- Strong systems thinking and workflow simplification skills
- End-to-end product design experience, from workflow definition through production-ready UI
- Experience collaborating directly with product and engineering teams
- Field service or operations software experience
- Mobile-first design experience
- Voice UX experience
- Design system ownership experience
- Trades industry knowledge
- Prototyping in code
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The Company
What We Do
At Zuper we build digital solutions to help businesses provide exceptional customer experience. Our mission is to create the world’s most comprehensive tool for field workforce management. We are growing at an exceptional rate, backed by our world’s leading venture capitalists (FUSE, Sequoia, Prime Venture Partners, HubSpot). Zuper powers more than five hundred organizations served more than three million work orders and helped numerous organizations achieve unprecedented growth.
