The Role
Own end-to-end mobile and tablet product design across iOS and Android for field service teams. Design offline-first experiences, connectivity states, efficient workflows, native platform interactions, and tablet layouts for challenging real-world conditions. Conduct customer research, prototype on real devices, test in the field, and extend the Prelude design system. The role requires strong mobile-native thinking, independent ownership, and close collaboration with B2B customers.
Summary Generated by Built In
Mobile Product Designer
4 – 6 years · Full-time · iOS & Android · Field-first
THE ROLE
Zuper is a field service management platform built for the trades — and our customers' teams run on mobile. They're at job sites, in trucks, in attics, making decisions with a phone in one hand and a clipboard in the other. We're looking for a designer who can own that platform entirely: building experiences that work in real-world conditions, not ideal ones. Glare, gloves, interrupted connectivity, and two-second attention spans are the actual design brief.
WHAT YOU'LL DO
- Own the end-to-end design of Zuper's mobile and tablet experiences across iOS and Android
- Design for the field — job sites, vehicles, client walkthroughs — where context shifts fast and the UI has to keep up
- Handle connectivity edge cases like a first-class design problem: offline states, sync flows, partial data, and graceful degradation
- Use native platform capabilities purposefully — camera for estimates and documentation, GPS for job context, push for timely handoffs
- Talk to our customers' teams regularly — understand their day in the field before you design for it
- Build and extend the mobile component library within the Prelude design system
- Prototype on real devices and test in real conditions — not just in Figma
WHAT WE'RE LOOKING FOR
Mobile-native thinking
- Strong knowledge of iOS and Android design conventions.
- Ability to decide when to follow platform patterns and when to deviate from them.
- Ability to justify design decisions.
Context-aware design
- Design for one-handed phone usage.
- Consider gloves, bright sunlight, and split attention.
- Adapt the design to real-world working environments.
Connectivity & state design
- Follow an offline-first design approach.
- Design loading, syncing, stale-data, and failure states.
- Ensure all application states are carefully considered, not just the ideal user journey.
Speed & efficiency
- Create fast and efficient user flows.
- Reduce the number of steps required to complete tasks.
- Simplify interactions to improve customer productivity.
Tablet layouts
- Design effective interfaces for tablet-sized screens.
- Use split views, side panels, and denser information layouts.
- Make deliberate use of tablet screen space instead of simply scaling up mobile layouts.
Customer obsession
- Regularly interact with customers through calls.
- Treat customers as active design partners.
- Use customer conversations as research opportunities.
- Understand customer needs and workflows before designing solutions.
Ownership
- Independently identify mobile platform requirements.
- Identify and resolve broken or inefficient user experiences.
- Take ownership of the mobile experience without waiting for detailed specifications.
Experience
- 4–6 years of product design experience.
- Strong, demonstrable mobile design portfolio.
- B2B or enterprise mobile product design experience is a strong advantage.
NICE TO HAVE
- Field service or construction software
- React Native familiarity
- Mobile design system ownership
- Accessibility on mobile
- Trades industry experience
- Prototyping in code
ABOUT ZUPER
Zuper builds field service management software for the trades — roofing, HVAC, plumbing, and beyond. We're an AI-first team working on problems that actually matter to the businesses running on our platform. Our design team owns the full stack: from research and strategy to production-ready UI and the Prelude design system that runs under it all.
Skills Required
- 4-6 years of product design experience
- Strong, demonstrable mobile design portfolio
- Strong knowledge of iOS and Android design conventions
- Experience designing mobile and tablet experiences
- Ability to design offline-first experiences, including loading, syncing, stale-data, and failure states
- Ability to design for real-world field conditions, including one-handed use, gloves, bright sunlight, and split attention
- Ability to conduct customer conversations and use them for design research
- B2B or enterprise mobile product design experience
- Field service or construction software experience
- React Native familiarity
- Mobile design system ownership
- Mobile accessibility experience
- Trades industry experience
- Prototyping in code
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The Company
What We Do
At Zuper we build digital solutions to help businesses provide exceptional customer experience. Our mission is to create the world’s most comprehensive tool for field workforce management. We are growing at an exceptional rate, backed by our world’s leading venture capitalists (FUSE, Sequoia, Prime Venture Partners, HubSpot). Zuper powers more than five hundred organizations served more than three million work orders and helped numerous organizations achieve unprecedented growth.
