The Role
Own end-to-end product design for an AI-native ecommerce platform, including user journeys, enterprise dashboards, conversational interfaces, onboarding, automation workflows, and design systems. Collaborate with founders, product managers, and engineers to simplify complex workflows, conduct research and usability testing, improve adoption, prototype solutions, deliver production-ready specifications, and mentor junior designers.
Summary Generated by Built In
About the Company
Join the Rocketship
We’re building ShopOS — AI agents powering the entire ecommerce stack. Already past PMF, we’re scaling fast and shaping the future of how online brands are built with AI. Co-founded by seasoned builders with multiple successful exits to companies like Scapic, Flipkart & Polygon Labs, and we’re backed by Binny Bansal. This isn’t just another start-up — it’s a front-row seat to the next big shift in ecommerce.
Watch: What is ShopOS (from the founders’ lens - Click here)
About the Role
As a Senior Product Designer at ShopOS, you'll own the end-to-end experience of our AI-native commerce platform. Working closely with founders, product managers, and engineers, you'll transform complex workflows into intuitive product experiences that help brands launch faster, operate smarter, and grow with AI. This role goes far beyond designing beautiful interfaces. You'll solve complex usability challenges, simplify enterprise workflows, improve product adoption, and shape how users interact with AI across our platform. You'll also play a key role in defining design standards, mentoring fellow designers, and building product experiences that scale with the company.
What You'II Own
- Design end-to-end product experiences—from user journeys and wireframes to polished, production-ready interfaces.
- Partner closely with Product Managers, Engineers, and Founders to solve complex product problems and ship high-quality experiences quickly.
- Design AI-native workflows, enterprise dashboards, onboarding journeys, conversational interfaces, and commerce tools.
- Simplify complex user workflows into intuitive, delightful, and efficient product experiences.
- Leverage customer research, usability testing, and product analytics to continuously improve user adoption and engagement.
- Build scalable design systems, reusable components, and interaction patterns that ensure consistency across products.
- Prototype ideas rapidly to validate concepts, gather feedback, and iterate before development.
- Collaborate closely with engineering teams throughout implementation to ensure pixel-perfect execution.
- Deliver detailed design specifications, assets, and documentation for seamless design-to-development handoff.
- Mentor junior designers, contribute to design reviews, and help raise the overall quality of design across the organization.
- Advocate for users while balancing business goals, technical feasibility, and execution speed.
What We're Looking For
- 3–6 years of full-time experience designing digital products, preferably B2B SaaS, enterprise software, AI products, or workflow-driven platforms.
- Strong portfolio showcasing end-to-end ownership of product experiences—from identifying user problems to shipping polished solutions.
- Deep understanding of UX principles, interaction design, information architecture, usability, and product thinking.
- Expert proficiency in Figma, component libraries, prototyping, and modern design workflows.
- Experience collaborating closely with Product Managers and Engineering teams throughout the product lifecycle.
- Ability to use customer research, usability testing, product analytics, and user feedback to make informed design decisions.
- Excellent communication skills with the ability to clearly articulate design rationale and influence cross-functional stakeholders.
- Strong visual craft with exceptional attention to detail, consistency, and interaction quality.
- Comfort working in a fast-paced startup where priorities evolve quickly and ownership is expected.
- Passion for designing AI-native products and leveraging AI-powered tools to enhance design workflows.
Bonus Points
- Experience designing AI copilots, conversational interfaces, agentic workflows, or automation products.
- Experience designing enterprise SaaS platforms, dashboards, or workflow-heavy applications.
- Familiarity with product analytics tools such as PostHog, Mixpanel, Amplitude, or similar platforms.
- Understanding of HTML, CSS, React fundamentals, and modern design-to-development workflows.
- Experience contributing to production code or working alongside Design Engineering teams.
- Experience building and maintaining scalable design systems.
- Motion design or micro-interaction expertise.
- Previous experience working in a high-growth startup environment.
- Curiosity about emerging AI technologies, interaction models, and future interface paradigms.
What You’ll Be Designing
- AI-powered commerce workflows that simplify complex business operations.
- Enterprise dashboards that surface actionable insights and operational visibility.
- Conversational AI experiences that enable intuitive interactions with intelligent agents.
- User onboarding journeys that improve activation, adoption, and retention.
- Automation experiences that help users accomplish more with less effort.
- Internal operational tools for customer success, commerce, and business teams.
- Design systems and reusable UI components that scale across the ShopOS ecosystem.
- Future-facing AI product experiences that redefine how commerce teams work.
Our Values
- Extreme ownership and bias for action
- Honest, high-velocity communication
- Respect for craft and obsession with users
- Fast, scrappy iteration over perfection
- Low ego, high empathy, radical candor
What We Offer
- Competitive salary
- Work from our vibrant Bangalore (HSR Layout)
- High-trust, high-speed environment with autonomy to own and ship
- Mentorship from design, product, and AI leaders
- Exposure to cutting-edge problems at the intersection of commerce and creativity
- Creative freedom with real-world impact
Location
We're hiring in Bangalore - HSR
💡 Why Join Us?
- Work on cutting-edge AI products redefining commerce.
- Build with founders who’ve done this before.
- Be part of a high-growth, high-impact journey.
Skills Required
- 3–6 years of full-time experience designing digital products
- Strong portfolio demonstrating end-to-end ownership from identifying user problems through shipping polished solutions
- Deep understanding of UX principles, interaction design, information architecture, usability, and product thinking
- Expert proficiency in Figma, component libraries, prototyping, and modern design workflows
- Experience collaborating closely with Product Managers and Engineering teams throughout the product lifecycle
- Ability to use customer research, usability testing, product analytics, and user feedback to inform design decisions
- Excellent communication skills and ability to articulate design rationale and influence cross-functional stakeholders
- Strong visual craft with exceptional attention to detail, consistency, and interaction quality
- Comfort working in a fast-paced startup with evolving priorities and high ownership
- Passion for designing AI-native products and using AI-powered tools in design workflows
- Experience designing AI copilots, conversational interfaces, agentic workflows, or automation products
- Experience designing enterprise SaaS platforms, dashboards, or workflow-heavy applications
- Familiarity with product analytics tools such as PostHog, Mixpanel, or Amplitude
- Understanding of HTML, CSS, React fundamentals, and design-to-development workflows
- Experience contributing to production code or working with Design Engineering teams
- Experience building and maintaining scalable design systems
- Motion design or micro-interaction expertise
- Previous experience in a high-growth startup environment
Am I A Good Fit?
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The Company
What We Do
ShopOS is an AI-native creative content operating system for modern ecommerce and direct-to-consumer brands. It combines AI agents with human experts to help brands create, manage, market, and sell more effectively. Its platform supports product-display pages, catalogs, social-media content, advertisements, product imagery, videos, copy, and other commerce assets, while enabling intelligent personalization and streamlined brand operations across sales and marketing channels.
